Using the Patient Portal to register for a vaccination program

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Using the Patient Portal to register for a vaccination program

    The Patient Portal enables users with thesnvaccinesm.userrole to register for vaccination programs, manage appointments, update personal health information, and view vaccination status all within a single self-service platform. This centralized approach simplifies scheduling and tracking vaccinations for individuals and their household members.

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    Key Features

    • Vaccination Status and COVID-19 Test Results: The landing page displays a COVID-19 status widget where users can view their vaccination doses, dates, methods, and test results. A QR code can be scanned to share this information easily.
    • Patient Registration: Users who have created an account and installed the Vaccine Administration Management application can register themselves and household members for vaccination programs.
    • Personal Information Management: Users provide personal details to determine eligibility for vaccine scheduling. The portal displays eligible vaccines and vaccination history under the "Suggested vaccines for you" section.
    • Scheduling and Managing Vaccinations: Users can schedule appointments, select preferred vaccination methods (subject to availability), and choose vaccination sites for each dose. Appointment confirmations with QR codes are emailed automatically.
    • Appointment Modifications: Users can reschedule or cancel appointments with specific conditions:
      • The vaccination method can be changed only when rescheduling the first dose; subsequent doses follow the same method.
      • Cancelling an appointment cancels all future appointments in the vaccination program (e.g., canceling the second dose cancels the third dose in a three-dose program).
    • Health Updates: Users can provide health information updates through the portal. Organizations may also send appointment reminders and pre-appointment questionnaires to prepare users for vaccination.

    Key Outcomes

    ServiceNow customers leveraging the Patient Portal will benefit from streamlined vaccination program management, improved patient engagement through transparent status tracking, and enhanced communication via QR codes and reminders. The portal ensures users can efficiently register, schedule, modify, and track their vaccination progress and health updates with minimal administrative overhead.

    As a user with the sn_vaccine_sm.user role, you can register for a vaccination program, provide your personal information, schedule and manage your vaccination appointments, provide health updates, and more, all from within a single, self-service portal.

    Figure 1. Using the Patient Portal for vaccinations
    Vaccine Administration Management patient portal landing page, displaying upcoming vaccinations, a patient's COVID-19 status, latest news and articles, and frequently asked questions.

    On the landing page, in the COVID-19 status widget, you can see all the information regarding the vaccination status and COVID-19 test results.

    You can scan the QR code to share your vaccination status and test results details, such as the status of the doses being administered, vaccination dates, vaccination status, vaccination method, and test results. You can also view details about your vaccination status and COVID-19 test results by clicking View Details.

    Register as a patient

    If you've created an account on the Patient Portal and have also installed the Vaccine Administration Management application, you can schedule vaccinations for yourself and for other household members.

    Provide your personal information

    Table 1. Provide your personal information in the Patient Portal

    Once registered, you can provide your personal information to help organizations determine when you're eligible for appointment scheduling.

    When you log in to the portal later, you can see vaccines that you're eligible for, or vaccines that you have remaining to schedule, in the Suggested vaccines for you section of the landing page. You can also see your vaccination history.

    Patient portal view for patients to provide personal information with forms and questions.

    Schedule and manage your vaccinations

    Table 2. Schedule and manage your vaccines in the Patient Portal

    If you are eligible, schedule your vaccination appointments.

    You can choose your preferred vaccination method. However, the availability depends on the order of method selection as well as the inventory availability.

    You can either choose the same vaccination site for multiple doses, or you can choose a different vaccination site for each dose. After you schedule your appointments, an appointment confirmation with a QR code is emailed to you.

    Patient portal view for scheduling a vaccination.

    View all of your upcoming appointments.

    Patient portal view displaying upcoming appointments.

    View the details of an individual appointment.

    You can also:
    • Reschedule an appointment
      Note:
      If your first appointment has been completed for a multiple-dose vaccination program, you cannot change the method. However, you have the flexibility to change the method while rescheduling your first dose. If you change the method while rescheduling your appointment, it automatically applies to subsequent doses.
    • Choose different locations for multiple appointments
    • Cancel an appointment
      Note:
      If you cancel an appointment, all of your open appointments for that vaccination program are canceled. For example, if you cancel the second appointment of a three-dose vaccination program, then both the second and third appointment are canceled.

    Patient portal view displaying the details of an individual appointment.

    Provide any updates on your health

    Table 3. Provide updates on your health in the Patient Portal

    Provide your health updates in the portal. Also, organizations have the option to send an appointment reminder and pre-appointment questionnaire to you at a specified time before the vaccination appointment.

    Patient portal view of the pre-appointment questionnaire.