Healthcare Computerized Maintenance Management System - medical devices in-service scenario
Summarize
Summary of Healthcare Computerized Maintenance Management System - Medical Devices In-Service Scenario
The Healthcare Computerized Maintenance Management System (Healthcare CMMS) application facilitates the process of setting medical devices in-service and linking them to maintenance plans. Notably, with the Xanadu release, this application is being prepared for future deprecation but will continue to be supported. Customers are encouraged to transition to Clinical Device Management for maintenance and servicing workflows.
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Key Features
- Medical device in-service request form for entering detailed device information, including model name, number, manufacturer, serial number, and cost center.
- Options to allow alternate maintenance requests within the in-service request form.
- Automated case creation upon form submission, leading to the initiation of a healthcare CMMS workflow.
- Workspace for clinical engineers to manage and view in-service cases, including detailed device information and risk assessments.
- Playbook functionality to guide clinical engineers through the process while maintaining visibility of the entire lifecycle.
Key Outcomes
By utilizing the Healthcare CMMS application, hospitals can efficiently set new medical devices in-service, schedule maintenance, and ensure that all tasks are completed. The structured workflow allows clinical engineers to handle device assessments and inspections effectively, promoting better management of medical assets and compliance with maintenance protocols.
Use the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application for setting medical devices in-service and associating them with maintenance plans.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
Scenario: A hospital purchases a new infusion pump that needs to be set to in-service and scheduled for planned maintenance. A device organization contributor, who acts as a requester with the sn_hcls_cmms.device_service_org_contributor role, works at the hospital location and submits the medical device in-service request form from the hospital's customer service portal. In the medical device in-service request form, the contributor enters the medical device model and medical device details such as model name, model number, manufacturer, short description, serial number, organization, and cost center. When the new medical device model is set to in-service, select Allow alternate maintenance in the medical device in-service request form in order to be able to enter a request for the AEM. After submitting the medical device in-service request form, a medical device in-service case is created in the ServiceNow instance associated with the customer service portal of the hospital. To resolve the case, the Healthcare CMMS workflow initiates a playbook configured for the medical device in-service cases. The case gets assigned to a clinical engineer who acts as a fulfiller with the sn_hcls_cmms.clinical_engineer role.
The following graphic shows how the Healthcare CMMS application is used for medical devices in-service scenario.
The following workflow steps elaborate how the clinical engineers with the sn_hcls_cmms.clinical_engineer role use the Healthcare CMMS application to enable the medical device in-service:
- Uses the Workspace to view the medical device in-service case.
- In Workspace, views the complete information about the medical device and its model from the Details tab.
- Selects the Playbook tab to view all the necessary case-related information.
The layout of a playbook enables clinical engineers to focus on the steps they are responsible for, while providing full visibility into the end-to-end process life cycle.
- Reviews the medical device model.
- Reviews the devices that are included in the case and assesses the risks for each medical device.
- Reviews the work orders for the initial inspection of each medical device.
- After the inspection of a medical device is completed, adds a maintenance plan for a new model/ medical device and reviews the maintenance plan.
- Ensures that all medical device in-service tasks are set to complete in the playbook and closes the medical device in-service case.