Exploring Vaccine Administration Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.

    The Vaccine Administration Management application accelerates the immunization process by delivering predefined content to manage vaccinations.

    Vaccine Administration Management workflow

    Workflow for the Vaccine Administration Management application.

    In the Vaccine Administration Management workflow:
    1. An administrator configures the Vaccine Administration Management application.
    2. A patient schedules an appointment through the Patient Portal and receives a QR code.
    3. A clinician verifies the patient's identity, then administers the vaccine and updates the system.

    Benefits

    Vaccine Administration Management provides the following benefits:

    Table 1. Vaccine Administration Management benefits

    Benefit

    Key feature

    Role

    Manage appointment types and time slots available for patients to book online.

    		 Using the Patient Portal to register for a vaccination program

    Patient

    Users can learn more about vaccines and schedule vaccinations through a self-service portal that is accessible from mobile devices or web browsers.

    		 Using Clinician Portal to find and manage vaccination appointments for users

    Clinician

    View vaccine appointments by day, week, and month. View scheduled, completed, and no-show appointments, as well as filter appointments by the vaccine center, date, method, and clinician.

    		 Vaccine Administration Management dashboard

    HCLS Manager