Life cycle of a medical device out-of-service case

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Medical device out-of-service cases within the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application can be in one of the several states as it progresses through the fulfillment cycle.

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    The following diagram shows the different states of a medical device out-of-service case.
    Figure 1. Medical device out-of-service case life cycle
    Life cycle of a medical device out-of-service case. For more information on the case states, see the text that follows.
    Table 1. Medical device out of service case states

    State

    Description

    New

    Medical device out-of-service case is created but not yet assigned to anyone.

    Open

    Medical device out-of-service case is assigned.

    Review in progress

    Medical device out-of-service case is being reviewed by a clinical engineer.

    Medical device out-of-service

    Cancel all work orders for the medical device and sets the medical device to out-of-service.

    Closed complete

    Medical device out-of-service case was closed with the resolution code and notes, and the out-of-service process of the medical device was completed.

    Closed incomplete

    Medical device out-of-service case was marked as incomplete because the medical device was not set to out-of-service.

    Canceled

    Medical device out-of-service case was canceled because it was an invalid request.