Create requests for setting medical devices in-services, reviewing alternative equipment maintenance (AEM), resolving medical device issues, or setting medical devices out-of-service from a service portal.

Your administrator can configure the option for creating medical device cases based on the service request type for a medical device. The submission form for each request type is configured by your administrator.

As a user with the sn_hcls_cmms.device_service_org_contributor role, use the following options available by default from the Case menu on the Customer Service Portal page to place service requests for your medical devices:

Medical device in-service

Request to set a medical device in-service and associate the device with a maintenance plan.

Request AEM review

Request to review the current maintenance plan changes associated with a medical device model.

Report medical device issue

Report medical device issues and request to perform corrective maintenance for resolving them.

Medical device out-of-service

Request to set a medical device out-of-service.

After a request is submitted, a corresponding medical device case is created on the associated ServiceNow instance. A clinical engineer then works on the case. To learn more, see Managing medical device cases in Workspace.