Set notification properties

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Set notification properties

    This functionality allows ServiceNow customers using Policy and Compliance Management to configure how and when notification reminders and summaries related to policy acknowledgements are sent. It helps automate communication with audiences regarding the status and timeliness of their policy acknowledgements.

    Show full answer Show less

    Notification properties can be configured by navigating to Policy and Compliance > Administration > Properties. These settings control the timing and frequency of notifications sent before and after policy acknowledgement due dates.

    Key Features

    • Notification Timing: Specify how many days before or after the due date notifications are sent, including reminders and summary notifications.
    • Active States: Define which control states are considered active, affecting when notifications trigger.
    • Summary Notifications: Configure whether summaries of policy acknowledgements are sent before or after due dates, with customizable timing.
    • Overdue Notifications: Set the number of days after a due date to send overdue notifications and optionally repeat these daily until completion.
    • Reminder Notifications: Enable reminders to start a set number of days before the due date and repeat daily until the policy acknowledgement is completed.

    Practical Use and Outcomes

    By adjusting these properties, customers can ensure timely and automated communication with users who need to acknowledge policies, improving compliance and reducing manual follow-up efforts. The flexibility to define notification timing and repetition helps fit organizational policies and communication preferences.

    As a result, organizations can expect better acknowledgement rates and more consistent tracking of policy compliance statuses through proactive notifications tailored to their specific requirements.

    After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.

    These properties are available for Policy and Compliance Management.
    Note:
    Navigate to Policy and Compliance > Administration > Properties.
    Table 1. Properties for Policy and Compliance Management
    Property Description
    Specify how many days after due date to send Policy Acknowledge summary notification. The number of days after an acknowledgement due date has passed before a Policy Acknowledge summary notification is sent.
    States for which the control is active (the first state is the default active state) States of the control in which it is considered active. The first state in the list is the default active state.
    Number of days after Policy Acknowledgement Due Date to send overdue notification. The number of days after an acknowledgement due date has passed before an overdue notification is sent.
    Send a summary of the Policy Acknowledge after its due date. Use property sn_compliance.policy_ack_after_due_summary_timer to specify how many days after due date to send notification. Select Yes to send a Policy Acknowledge summary notification after the days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property has elapsed.

    For example, if the property is set to 1 day, the notification is sent when the acknowledgement is 1 day late.
    Send a summary of the Policy Acknowledge before its due date. Use property sn_compliance.policy_ack_before_due_summary_timer to specify how many days before due date to send notification. Select Yes to send a Policy Acknowledge summary notification prior to the number of days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property is reached.

    For example, if the property is set to 1 day, the notification is sent 1 day before the due date.
    Repeat the Policy Acknowledgement overdue notification daily Select Yes to repeat the overdue notification on a daily basis until it is completed.
    Number of days before Policy Acknowledgement Due Date to send reminder notification. The number of days prior to the acknowledgement due date to begin sending reminder notifications.
    Repeat the Policy Acknowledgement Due Date reminder daily until Policy Acknowledgement is due Select Yes to send reminder notifications on a daily basis starting on the day determined by your setting in the Number of days before Policy Acknowledgement Due Date to send reminder notification property.

    For example, if you select Yes in this property and the due date occurs in 7 days, and you specified 3 days in the previous property, reminder notifications begin in 3 days and repeat daily.
    Specify how many days before due date to send Policy Acknowledge summary notification. The number of days prior to the due date to send the Policy Acknowledge summary notification.