Performance Analytics dashboards for risk events and risk hierarchy

  • Release version: Xanadu
  • Updated January 30, 2025
  • 4 minutes to read
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    Summary of Performance Analytics dashboards for risk events and risk hierarchy

    ServiceNow provides Performance Analytics (PA) dashboards to help users visualize comprehensive data related to risk events and the risk hierarchy. These dashboards enable users to analyze trends and performance metrics over selected time periods using the Analytics Hub. By default, users with thesnrisk.managerrole can access data for the past six months. For extended historical data analysis, customers can purchase the Performance Analytics Premium plugin or run a specific historical data collection job within the Governance, Risk, and Compliance (GRC) framework.

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    Important: The historical data collection job should be run only once to avoid inconsistent data collection and potential data loss.

    Key Dashboards and Their Features

    • Risk Event Overview Dashboard: Displays key trends such as gross loss, net loss, active and near-miss events, event types and states, and top entities by net loss and non-financial impact. Available in the Next Experience UI Framework starting with version 18.1.0, accessible under All > Risk Events > Analytics Overview.
    • Risk Event Overview by Entity Dashboard: Designed for entity owners with the sn.riskuser role, showing aggregated monthly metrics including gross/net loss, event counts, average losses, recovery, and additional costs. Administrators with sn.riskadmin role can edit this dashboard. Available in the Next Experience UI Framework (version 18.1.0+), accessible under All > Risk Events > Analytics Overview by Entity.
    • Risk Event Overview by Risk Class Dashboard: Enables users with the snrisk.manager role to analyze level 1 risk event trends, including losses, event counts, near misses, and the top 10 risk events by net loss. Available in the Next Experience UI Framework from version 18.1.0, located at All > Risk Events > Analytics Overview by Risk Class.
    • Exposure by Risk Statements Dashboard: Useful for managers to view risks categorized by risk statements, tolerance status, ratings, and annual loss expectancy trends, including a heatmap of risk ratings by tolerance status. Note that this dashboard is deprecated starting version 18.1.0 but remains available for legacy users. Accessible via Risk > Exposure by Risk Statements.
    • Exposure by Entity Dashboard: Intended for entity owners to monitor entity health status (unacceptable, needs attention, acceptable) and compare trends based on annual loss expectancy with risk rating heatmaps. Also deprecated as of version 18.1.0 but available for legacy use. Found under Risk > Exposure by Entity.

    Practical Considerations for ServiceNow Customers

    • To maximize data analysis capabilities, consider activating the Performance Analytics Premium plugin for extended historical data access beyond six months.
    • Role assignments are critical: snrisk.manager for viewing broad risk event data, sn.riskuser for entity-specific insights, and sn.riskadmin for dashboard customization.
    • Transition to the Next Experience UI Framework dashboards if using versions 18.1.0 or later (Xanadu release and newer) to leverage enhanced user interface and functionality.
    • Use heatmaps and trend analyses within the dashboards to identify entities or risk statements requiring attention, thereby improving risk management focus and prioritization.
    • Exercise caution when running the historical data collection job to prevent data inconsistencies.

    Use the Performance Analytics (PA) dashboards to view the comprehensive data for risk events and risk hierarchy. Use the Analytics Hub to view data for any time period.

    By default, users with the sn_risk.manager role can view data for six months. To view the data for different time periods, purchase and activate the Performance Analytics Premium plugin. Users with the sn_risk.manager role can collate historical data for one year by running the ServiceNow® Governance, Risk, and Compliance (GRC) Entity and risk statement historical data collection job.
    Note:
    Run the historical data collection job only once. Running this job more than once leads to inconsistent data collection and might result in a loss of previous data.

    Risk Events dashboards

    The Risk Events dashboards present the following data:
    • Risk Event Overview: This dashboard shows the following trends:
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Events by Type
      • Events by State
      • Top 10 Net Loss Entities
      • Top 10 Non-Financial Impact Entities
      • Top 10 Entities with Highest No. of Losses
      Important:
      Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview dashboard is available in the Next Experience UI Framework.

      If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

      To open the dashboard, navigate to All > Risk Events > Analytics Overview.

      Figure 1. Risk Event Overview dashboard in the Next Experience
      Risk Event Overview dashboard in the Next Experience.
    • Risk Event Overview by Entity dashboard: Entity owners with the sn.risk_user role can view the aggregated information for gross loss, net loss, and the number of events on a monthly basis. The dashboard also shows the average gross loss per event, average net loss per event, average recovery made per event, and average additional cost per event. Entity owners with the sn.risk_user role can also view the following risk events trends for a particular entity. Administrators with the sn.risk_admin role can edit this dashboard.
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Risk Events
      • Risk Events by Non-Financial Impact
      • Annual Loss Expectancy vs Net Loss
      • Risk Event Metrics
      Important:
      Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview by Entity dashboard is available in the Next Experience UI Framework.

      If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

      To open the dashboard, navigate to All > Risk Events > Analytics Overview by Entity.

      Figure 2. Risk Event Overview by Entity dashboard in the Next Experience
      Risk Event Overview by Entity dashboard in the Next Experience.
    • Risk Event Overview by Risk Class dashboard: Users with the sn_risk.manager role can view level 1 risk event trends. Users can understand the aggregated gross losses, net loss, number of events created, number of active events, and the total number of near-miss events. This dashboard also shows the following trends:
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Top 10 Net Loss Risk Events
      • Annual Loss expectancy vs Net Loss
    Important:
    Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview by Risk Class dashboard is available in the Next Experience UI Framework.

    If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

    To open the dashboard, navigate to All > Risk Events > Analytics Overview by Risk Class.

    Figure 3. Risk Event Overview by Risk Class dashboard in the Next Experience
    Risk Event Overview by Risk Class dashboard in the Next Experience.

    Exposure by Risk Statements dashboard

    To view the Exposure by Risk Statements dashboard, navigate to Risk > Exposure by Risk Statements. This dashboard is useful for users with the sn_risk.manager role. This dashboard is similar to the Exposure by Entity dashboard, except that the dashboard also displays the risks by risk statement. This dashboard provides the distribution of entities based on tolerance status and calculated scores, as well as annual loss expectancy trends. A heatmap of the risk ratings by tolerance status is included. The Exposure by Risk Statements dashboard displays the following trends:
    • Risk Statements per Tolerance Status
    • Risk Statements per Rating
    • Annual Loss Expectancy
    • Risk Ratings by Tolerance Status
    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Exposure by Risk Statements dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.

    Exposure by Entity dashboard

    To view the Exposure by Risk Statements dashboard, navigate to Risk > Exposure by Entity. This dashboard is useful for entity owners responsible for a particular entity class. The dashboard also shows the entity health by displaying the statuses: Unacceptable, needs attention, and acceptable. Use this dashboard to compare trends across quarters based on annual loss expectancy (ALE). This dashboard displays risk ratings by tolerance status in the form of a heatmap. The heatmap helps you identify the entities that need attention. Annual loss expectancy trends and a heatmap of the risk ratings by tolerance status are also shown. The Exposure by Risk Statements dashboard displays the following trends:
    • Entities per Tolerance Status
    • Entities per Rating
    • Entity Annual Loss Expectancy
    • Risk Ratings by Tolerance Status
    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Exposure by Entity dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.