Business Continuity Management
Summarize
Summary of Business Continuity Management
ServiceNow® Business Continuity Management (BCM) enables organizations to maintain delivery of products and services at an acceptable level during disruptive incidents. It focuses on reducing operational risks and enhancing the organization's ability to respond, react, and recover from disruptions.
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The BCM application provides a structured framework for continuous management of business continuity activities. It helps organizations establish governance, classify business processes and their dependencies, define recovery objectives based on impact and risk analysis, and develop ongoing improvements to business continuity plans. It also supports managing process continuity during and after disruptive events.
Key Features
- Governance structure establishment: Clear roles and responsibilities for business continuity management.
- Consistent classification: Categorization of business processes, interdependencies, and recovery goals through impact and risk analysis.
- Continuous improvement: Ongoing updates and refinements to business continuity plans.
- Process continuity management: Identification and management of process continuity during and post-disruption.
- Emergency notifications: Integration with Everbridge Classic workspace to send urgent alerts.
- UI Builder Workspace support: Starting with the Xanadu release, BCM configuration and task management can be performed using the Next Experience UI Builder Workspace, enabling customization and streamlined workflow management.
Practical Application for ServiceNow Customers
ServiceNow customers can leverage BCM to proactively manage risks related to business disruptions by establishing governance, understanding critical processes, and preparing recovery plans. The integration with Everbridge allows for efficient emergency communication. The UI Builder Workspace provides a modern, customizable interface to configure and manage BCM workflows, enhancing usability and adaptability.
Support and Resources
- Community forums (GRC community) for questions and knowledge sharing.
- Known Error Portal for troubleshooting known issues.
- Customer Service and Support for direct assistance.
- Developer training and documentation to help with implementation and customization.
ServiceNow® Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions.
Business Continuity Management overview
- Establish a clear governance structure.
- Define a consistent classification of business processes, interdependencies, and recovery objectives based on impact analysis and risk to the business.
- Develop and provide continuous improvement to the business continuity plans.
- Identify, analyze, and manage process continuity during and following a disruptive event.
For more information on Business Continuity Management, see Exploring Business Continuity Management.
Get started
Support for Business Continuity Management UI Builder Workspace
Starting with the Xanadu release, you can configure the Business Continuity Management application in the UI Builder Workspace. UI Builder is a Web user interface builder to build or customize your Workspace pages by using Next Experience Components.
For more information on the next generation of the user interface, see Next Experience UI.
For information on the UI Builder administrative tasks in BCM, see Setup for the UI Builder.
For instructions on how to configure your business continuity tasks in BCM UIB Workspace, see Managing BCM workflow tasks.