List of workspaces reference conkeyrefs

Xanadu Enterprise Architecture (formerly Application Portfolio Management)

Release

xanadu

ft:locale

en-US

ft:publication_title

Xanadu Enterprise Architecture (formerly Application Portfolio Management)

ft:clusterId

appportman

bundleId

appportman

workflow

Technology

List of workspaces reference conkeyrefs

Release version: Xanadu

Updated August 1, 2024

2 minutes to read

Summarize

Summarized using AI

Summary of List of workspaces reference conkeyrefs

ServiceNow offers a variety of targeted workspaces designed to support specific users and issues. A workspace is a suite of tools that empowers agents, case managers, help desk professionals, and managers to efficiently address customer inquiries and resolve problems. Each workspace is tailored to different roles and operational needs within an organization.

Show full answer Show less

Key Features

Workspace: The default foundational workspace on the ServiceNow Platform, serving as the base for other targeted workspaces.
Audit Workspace: Provides audit supervisors and auditors a consolidated view of audit timelines, budgets, resource tracking, and control testing progress.
Cloud Discovery Workspace: Comprehensive management of cloud operations within an organization.
CMDB Workspace: Centralized tool for searching, exploring, and monitoring the Configuration Management Database (CMDB), including health and activity dashboards.
Compliance Workspace: Unified interface to manage policies, controls, issues, and exceptions effectively.
Continuous Authorization and Monitoring: Implements Risk Management Framework steps to enhance security posture decision-making.
CSM Configurable Workspace: Agent-focused interface for answering customer questions and resolving issues.
Digital Portfolio Management Workspace: Centralized management of services, business applications, and service offerings with cross-platform data integration.
DEX Application & Device Health: Central monitoring of digital workplace performance, security, and compliance.
Enterprise Architecture Workspace: Part of Application Portfolio Management, offering multiple views to manage portfolios and track health and tasks.
Platform Analytics Workspace: Analytics Center for managing Next Experience analytics across the platform.
Resource Management Workspace: Centralized view for Resource Managers to oversee work and resource allocation.
Service Operations Workspace for ITSM: Configurable workspace providing unified experience for IT Service Management and Operations workflows.
Service Operations Workspace for ITOM: Configurable workspace tailored for IT Operations Management workflows.
Vendor Management Workspace: Tool to monitor vendor performance and manage vendor-related data, including configurable KPIs.
Workforce Optimization for ITSM: Manages workforce productivity, skills, schedules, and performance monitoring in one location.

Key Outcomes

By leveraging these specialized workspaces, ServiceNow customers can expect streamlined and efficient management of their respective domains—whether auditing, cloud management, compliance, resource allocation, or vendor relations. These workspaces provide focused interfaces and tools that simplify complex tasks, improve visibility, enhance decision-making, and ultimately accelerate issue resolution and operational productivity.

List of all workspaces ServiceNow offers to target specific users and issues.

A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.

List of workspaces
Workspace: Workspace acts as the default workspace available on the ServiceNow Platform and provides the foundation for the targeted workspaces ServiceNow offers.
Audit Workspace: Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
Cloud Discovery Workspace: Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
CMDB Workspace: CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
Compliance Workspace: Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
Continuous Authorization and Monitoring: Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
CSM Configurable Workspace: CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
Digital Portfolio Management Workspace: Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
DEX Application & Device Health: DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
Enterprise Architecture Workspace: The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
Platform Analytics Workspace: Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
Resource Management Workspace: Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
Service Operations Workspace for ITSM: Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
Service Operations Workspace for ITOM: Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
Vendor Management Workspace: Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.
Workforce Optimization for ITSM: Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.