Enterprise Architecture (formerly Application Portfolio Management)
Summarize
Summary of Enterprise Architecture (formerly Application Portfolio Management)
The ServiceNow® Enterprise Architecture solution integrates strategic and operational teams to help organizations align their business objectives with IT assets. It acts as a comprehensive decision engine by combining detailed enterprise modeling with the management of business capabilities, application portfolios, information portfolios, and technology portfolios. This solution supports enterprise architects in strategic planning, rationalization, and transformation by enabling informed decisions on investing in, sustaining, migrating, or retiring applications based on business needs and organizational goals.
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Enterprise Architecture addresses common business challenges such as redundant applications, rising maintenance costs, upgrade demands, conflicts between legacy and vendor applications, and performance issues caused by outdated systems. It aims to optimize business functions efficiently while controlling costs.
Key Features
- Enterprise Modeling and Visualization: Enables creation of diagrams and models representing IT future states and their relationship to the business landscape. Architects can visualize application hierarchies and link them to architectural artifacts to support decision-making.
- Rationalization of Business Applications: Provides tools like interactive bubble charts and list views to evaluate applications based on multiple indicator scores. This evaluation helps determine whether to invest, sustain, migrate, or retire applications.
- Gantt View of TPM and TRM Lifecycles: Offers a visual timeline of Technology Portfolio Management (TPM) and Technology Reference Model (TRM) lifecycles for business applications and associated services, enabling tracking and management of application lifecycles.
- Application Total Cost of Ownership (TCO) Configuration: Supports configuring and managing the full TCO for applications within the Enterprise Architecture Workspace, facilitating cost optimization decisions.
What to Expect
By implementing Enterprise Architecture, ServiceNow customers can gain a comprehensive understanding of their application estate and underlying technology relationships. This enables strategic alignment of IT investments with business goals, improved management of application portfolios, and effective lifecycle tracking. Customers can expect streamlined decision-making processes for application rationalization, enhanced visualization of enterprise models, and optimized costs related to application ownership and maintenance.
The ServiceNow® Enterprise Architecture unites strategic and operational teams, enabling organizations to achieve their business objectives. It serves as a powerful decision engine, combining robust modeling with the management of business capabilities, application portfolios, information portfolios, and technology portfolios.
Enterprise Architecture helps enterprise architects manage business applications as part of an enterprise architecture practice focused on strategic planning, rationalization, and transformation.
Enterprise Architecture helps you decide whether to invest, sustain, or replace applications based on the business need aligned towards the organization goal.
- Redundant applications for similar functions.
- Increasing cost of owning and maintaining applications.
- Increasing demand to upgrade the existing applications for new functions.
- Conflict between in-house legacy applications and that of the vendors.
- Inadequate performance because of outdated applications.
Overcome these challenges, improve business functions in an efficient and smooth manner, and optimize cost with these Enterprise Architecture processes.
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Enterprise Modeling and Visualization Create diagrams and model the future state of your IT and its relationship to the business landscape. |
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Rationalization of business applications Rationalize all business applications in a category and decide whether to invest, sustain, migrate, or retire an application. |
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Gantt view of TPM and TRM lifecycle timelines Use the Gantt chart to view and track Technology Portfolio Management (TPM) and Technology Reference Model (TRM) lifecycle timelines. |
Enterprise Modeling and Visualization in the EA Workspace
Enterprise Architect can use the Enterprise Modeling and Visualization [com.snc.apm_modelling_tool] functionality in EA Workspace to create diagrams for their applications hierarchy and associate them with architectural artifacts. These diagrams enable decision makers to make informed decisions.
Rationalization of business applications
As an Enterprise Architect, you can use application rationalization to evaluate your business applications.
Bubble charts are interactive graphs that position applications in different quadrants, based on their indicator scores. Based on the position of the business application in the quadrants, enterprise architects can take decisions to invest in, sustain, migrate, or retire the business applications.
The List view enables you to see high-level information on all your business applications and all the indicator scores that are attached to them.
Gantt view of TPM and TRM lifecycle timelines
A Gantt chart in the Enterprise Architecture Workspace is a visual representation of the Technology Portfolio Management (TPM) and Technology Reference Model (TRM) timelines of business applications, and their associated application services like software products and hardware models.
Applications and features
- Enterprise Architecture Workspace Overview
- Managing requests, certifications, and assessments
- Managing a business portfolio
- Working with the Enterprise Architecture Workspace dashboard
- Managing the Technology Portfolio Management (TPM) in Enterprise Architecture Workspace
- Exploring Enterprise Modeling and Visualization in the EA Workspace
- Gantt view of TPM and TRM lifecycle timelines
- Rationalization of business applications
- Configure application total cost of ownership (TCO) in Enterprise Architecture Workspace