Now Assist for Enterprise Architecture (EA)
Summarize
Summary of Now Assist for Enterprise Architecture (EA)
The ServiceNow® Now Assist for Enterprise Architecture (EA) application helps you efficiently summarize Architectural Decision Records (ADR) within the Enterprise Architecture Workspace. ADRs serve as artifacts that document the rationale behind specific architectural decisions, providing clarity and context for your infrastructure.
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Key Features
- Architectural Decision Records (ADR) Summarization: Use AI-powered summarization to understand and explain architectural decisions effectively.
- Generative AI Capabilities: Leverages generative AI to enhance your Enterprise Architecture processes.
- Configuration Options: Customize and configure the Now Assist for EA application to align with your organizational needs.
- AI Agent Use Cases: Utilize specific AI agent scenarios designed for Enterprise Architecture tasks.
Important Considerations
- Not all AI model providers are available for customers with in-country SKUs or those operating in regulated or restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
- Availability of some Now Assist products and features varies by region and regulatory restrictions, especially in regulated markets.
AI Limitations and Responsibilities
This application employs AI and machine learning to generate predictions based on data patterns, which means outputs may not always be accurate or complete. Customers should rigorously test and validate AI-generated content, apply human oversight, and avoid sole reliance on AI for critical decision-making—particularly in sensitive domains like healthcare, finance, legal, security, and infrastructure. Users must comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Collection
- Data from individual customer instances may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) in different regions, managed according to ServiceNow’s internal data policies.
- ServiceNow collects inputs, outputs, and edits from this application to improve AI technologies and products.
- Incident data and chat transcripts are collected for specific assist capabilities.
- Customers retain the option to opt out of data collection at any time.
Support and Troubleshooting
For assistance, customers can search the Known Error Portal or contact ServiceNow Customer Service and Support.
Use the ServiceNow® Now Assist for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.