Create digital integration form
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Summary of Create Digital Integration form
The Create Digital Integration form enables you to establish a digital integration between two business applications. This integration facilitates data exchange or process interaction through defined digital interfaces, supporting various business capabilities and ensuring clear ownership and management of the integration components.
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Key Features
- Subscriber Business Application: The application consuming or exchanging data, impacted by changes or outages.
- Subscriber Digital Interface: The interface subscribing to the integration.
- Provider Business Application: The application providing the digital interface and responsible for its ownership and changes.
- Provider Digital Interface: The interface related to the provider application used in the integration; a new interface can be created as a placeholder if needed.
- IT Owner: The IT individual responsible for the digital integration, possibly the same as the subscriber application owner.
- Digital Integration Name: Auto-generated based on selected applications and interfaces, but can be customized.
- Type of Integration: Options include:
- Data Integration – focuses on data exchange like users, groups, and configuration items.
- Process Integration – focuses on transactional data interactions supporting specific processes.
- User Interface Integration – involves opening connections and sending app data via URLs.
- Subtype (for Data Integration): Options such as Process configuration, Foundation data, Configuration items, Events, Reporting, Sys log, Trigger.
- Trigger Method: Defines how the integration is initiated (Manual, Scheduled, Process Driven, Event).
- Interval: Frequency options for scheduled triggers, ranging from seconds to years, including real-time and on-demand.
- Business Owner: The business stakeholder responsible for the integration.
- Description: Detailed explanation of the purpose and business value of the integration.
Key Outcomes
By using this form, ServiceNow customers can clearly define and document digital integrations between business applications, specifying the roles of provider and subscriber, integration types, triggers, and ownership. This structured approach supports effective management of integrations, ensuring business continuity, clarity of responsibilities, and alignment with business goals.
Use the Create Digital Integration form to create a digital integration between two business applications.
| Field | Description |
|---|---|
| Subscriber Business Application | Name
of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss. Note: Being a
provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute. |
| Subscriber Digital Interface | Name of the digital interface that subscribes for the integration. |
| Provider Business Application | Name
of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider. Note: Being a provider or
subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute. |
| New Provider Digital Interface | Option to create a digital interface. It’s a placeholder digital interface that is related to a provider business application. |
| Provider Digital Interface | Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service. |
| IT Owner | The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application. |
| Digital Integration Name | Name of the digital integration. This field is auto-populated when the Subscriber Business Application, Provider Business Application, and Digital Interface fields are selected. You can modify the auto-populated name. |
| Type | Type of the integration. Use the following options:
|
| Subtype | Subtype of the integration. This field appears only when Data Integration is selected from the Type field. Use the following options:
|
| Trigger | How to trigger the integration. Use the following options:
|
| Interval | Frequency to trigger the integration. Options for the interval are as follows:
|
| Business Owner | Business owner of the integration. |
| Description | Description of the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and how and what business value it adds. |