Digital integration form (easy form) in EA Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Digital integration form (easy form) in EA Workspace

    The Digital Integration form in the EA Workspace facilitates the setup and management of integrations between two business applications. These integrations enable data exchange or process interactions to support business capabilities. The form captures key information about the involved business applications, their digital interfaces, ownership, integration types, and triggering mechanisms.

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    Key Fields and Their Purpose

    • Subscriber Business Application: The business application consuming or affected by the integration.
    • Subscriber Digital Interface: The interface subscribed to receive or process data.
    • Provider Business Application: The application providing the digital interface and responsible for its management.
    • Provider Digital Interface / New Provider Digital Interface: The interface offered by the provider application used for integration.
    • IT Owner and Business Owner: Designated owners responsible for the digital integration from IT and business perspectives.
    • Digital Integration Name: Auto-generated name based on selected applications and interfaces, modifiable as needed.
    • Type: Specifies the nature of integration with options: Data Integration, Process Integration, or User Interface Integration.
    • Subtype: Available when Data Integration type is selected, further categorizing the integration (e.g., Process configuration, Foundation data, Events).
    • Trigger: Defines how the integration is initiated (Manual, Scheduled, Process Driven, Event).
    • Interval: Frequency for scheduled or repeated triggers, ranging from seconds to years, including real-time and on-demand options.
    • Description: Detailed explanation of the integration’s purpose and business value.

    Practical Benefits for ServiceNow Customers

    This form enables you to systematically document and configure digital integrations between business applications within your enterprise architecture. By clearly defining subscriber and provider roles, interface details, ownership, and integration triggers, you can manage dependencies, responsibilities, and operational workflows more effectively. The differentiation of integration types and subtypes helps ensure the integration aligns with your specific business processes and data needs, supporting better governance and impact analysis within ServiceNow.

    The digital integration represents the integration between two business applications.

    Digital integration form (easy form) fields

    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. This field is a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration: Use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration: Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration: Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Syslog
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time.
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and what business value it adds.
    Additional fields appear after the digital integration is created. For details on the additional fields, see Digital integration form in EA Workspace.