Upgrade Progress

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Upgrade Progress

    Upgrade Progress provides real-time insights during the upgrade process of your ServiceNow instance. It enables you to monitor each upgrade stage with detailed progress bars and status indicators, ensuring you are informed of your current position in the upgrade process.

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    Key Features

    • Real-Time Monitoring: View progress bars and status updates for each upgrade stage, such as upgrading the platform, updating schema, and loading plugins.
    • Scheduled Test Generation: If you have the ATF Test Generator and Cloud Runner store application, you can schedule test generation runs directly from the Upgrade Monitor page.
    • Node Status Indicators: The status of each node is represented by colored icons indicating whether they are pending, running, successful, failed, or down.

    Key Outcomes

    By utilizing Upgrade Progress, you can effectively track the upgrade stages, understand the current activity and its progress, and manage node upgrades efficiently. This enhances your confidence in the upgrade process, minimizing potential disruptions and ensuring a smoother transition to the target version of your instance.

    When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.

    You can view the status of each of the stages during an upgrade process. It helps you to know exactly which stage you are in at any point of the upgrade process.

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    If you have the ATF Test Generator and Cloud Runner store application installed, you can schedule test generation runs from the Upgrade Monitor page. The above message shows up during an upgrade process when the following conditions are met.
    • The SN_ATF_TG plugin is not active.
    • The instance is not a fed instance.
    • The instance is not a self-hosted instance.
    Note:
    You can now confidently upgrade your instance by using the ATF Test Generator and Cloud Runner store app. See for more information.
    Once the database upgrade starts, the following details show up. Image showing the status of an in-progress upgrade
    Table 1. Upgrade Progress details
    Field Input Value
    Current version Current version of the instance
    Target version Target upgrade version of the instance
    Upgrade Progress A progress bar depicting where the upgrade is in the overall process. The length of a section in the bar does not indicate the relative duration of that process.
    Upgrade Progress: Upgrading Platform The system is applying upgrades to elements that form the foundation of the platform.
    Upgrade Progress: Updating Schema The system is scanning the plugins to create a list of tables that require upgrading. This prevents the system from upgrading the same table multiple times.
    Upgrade Progress: Loading Plugins The system is loading both core and optional plugins. Some features require more than one plugin, so the number of plugins listed may not match the number of optional features installed.
    Upgrade Progress: Completing The system is upgrading components that need to be completed after the previous three stages are done.
    Details Shows the current activity, a progress bar for the current activity, and the file currently being updated.
    Node Upgrades The color of the icons represents the status of each node during this upgrade: Pending, Running, Successful, Failed, or Down.
    Node The selected node indicated by the arrow. To change the selection, position the mouse cursor over the icon for the node to select.
    Running time How long the selected node (indicated by the arrow) has been running. If the selected node is offline, this value stops updating and shows how long a node was online before going offline.
    Version The current build for the selected node (indicated by the arrow).
    Successful upgrade When the selected node is online, shows how long the node has been online. If the selected node is offline, shows how long the node has been offline.