Slow Pattern

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can identify Slow Patterns (transactions, scripts, slow queries, events, mutexes, and cache) in your instance by using the Slow Pattern graph set on the ServiceNow Performance homepage.

    If you have an admin role, you can review performance metrics. To view Slow Pattern graphs on the ServiceNow Performance homepage:
    1. In the Graph Set list, select Slow Pattern.
    2. In the Monitorable Items list, select an instance.
    3. In the Timespan list, select a time period.
    For details on using the graph and display controls on the ServiceNow Performance homepage, see Platform performance metrics.
    In the fullscreen view of each Slow Pattern graph, the legend provides links to the Slow Pattern records represented in the graph. For example, the legend in the Slow Query Time graph lists the slowest queries for the instance during the selected timespan.
    • Clicking a slow query item in the legend opens the Slow Queries record for that item. You can review query details and determine what action to take on the slow query.
    • For convenience, associated Slow Pattern graphs appears below the record so you can review and compare the graphs with details from the Slow Pattern record.
    Figure 1. Slow Pattern performance graphs
    Graph set for slow patterns