Search Application Configuration form
Summarize
Summary of Search Application Configuration form
The Search Application Configuration form is essential for managing search application settings in the ServiceNow AI Platform. It is utilized when creating or modifying configurations specifically for AI Search, allowing users to define how search results are processed and displayed.
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Key Features
- Name: Identifier for the search application configuration.
- Search Engine: Choose between AI Search or Zing based on the application's settings. Ensure compatibility to avoid errors.
- Search Profile: Designate a search profile for AI Search, enhancing search relevance.
- Search Results Limit: Set a maximum number of results displayed per page, influencing how queries are broadened if results are limited.
- Genius Results Limit: Control the number of Genius Result cards shown, with a carousel display starting from Washington DC Patch 4.
- Enable Typo Handling: Option to auto-correct search queries using a predefined dictionary for improved accuracy.
- Enable Exact Match: Bypass search results for exact matches, governed by a regex pattern for precise control.
- Show Parent for Attachment Results: Group attachment results with their parent records or display them separately.
- Show Search Results Count: Option to display the total number of search results on the results page.
Key Outcomes
By configuring the Search Application Configuration form, ServiceNow customers can enhance the search experience by tailoring search results, improving accuracy through typo handling, and ensuring relevant results are prioritized. This configuration leads to a more efficient user experience with effective search capabilities, ultimately aiding in better decision-making and productivity.
The Search Application Configuration form contains information about search application configurations defined for AI Search. Use this form when creating or modifying a search application configuration.
For details on creating or modifying a search application configuration for use with AI Search, see Create a search application configuration for AI Search.
| Field | Description |
|---|---|
| Name |
Name for the search application configuration. Type: string |
| Search Engine |
Search engine to use in the ServiceNow AI Platform® search application that links to the search application configuration. Type: choice list Default value: AI Search Supported values:
Note:
If your search engine selection conflicts with your search application's Enable AI Search setting, the system displays an error message. Before changing search engines, first make sure that your search application has the proper Enable AI Search setting. |
| Search Profile |
Search profile to use for searches in the application. This field appears only when you select AI Search as the application's search engine. Type: reference to a record from the Search Profile [ais_search_profile] table |
| Search Results Limit |
Maximum number of search results the application should display on each search results page. This limit also specifies the minimum number of search results each query should return. When a search query returns less than this number of results, AI Search attempts to broaden the result set by automatically resubmitting the query with modified parameters. For more details on query resubmission, see Automatic search query resubmission. Type: integer Default value: 10 Supported values: 0 or positive |
| Genius Results Limit |
Maximum number of Genius Result answer cards the application should display on the search results page. This field appears only when you select AI Search as the application's search engine. Type: integer Supported values: 0 or positive Starting in Washington DC Patch 4, when Genius Results Limit is set to 2 or greater and a search returns multiple Genius Result answers, the answer cards display in a carousel. You can scroll the carousel and select the answer card you want to take action from. Note:
Search applications display a maximum of 10 answer cards per search query. If you set this limit to 11 or more, the search application still displays a maximum of 10 answer cards. |
| Enable Typo Handling |
Option to auto-correct search query terms to match terms found in the search profile's typo handling dictionary. This field appears only when you select AI Search as the application's search engine. For more details on typo handling auto-correction configuration and behavior, see Typo handling. Type: true | false Supported values:
|
| Enable Exact Match |
Option to use exact matching in the search application. When this option is selected, if a search result's Number field exactly matches the search, the application displays the record or document associated with that search result, bypassing
the search results page. Exact matching also bypasses any custom matchers defined for the search application.
Note: Exact match behavior is controlled by the
com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex system property. This property's value is a Java regular expression pattern. Only search queries
that match the regular expression pattern are evaluated as possible exact record matches. For details on Java regular expression pattern syntax, see the Javadoc for the java.regex.util.Pattern class. Type: true | false Default value: true Supported values:
|
| Show parent for results that are attachments |
Option to display attachment search results inline with their parent results on the search application's results page. If cleared, attachment search results display separately from their parent results. For more details on the effects of attachment grouping, see Group attachment search results with their parent results. Type: true | false Default value: true Supported values:
|
| Show Search Results Count |
Option to display the count of search results on the search application's results page. For more details on this option, see Display search result counts on the results page for a search application. Type: true | false Default value: true Supported values:
|