AI Search for Next Experience reference

  • Release version: Washingtondc
  • Updated July 1, 2025
  • 4 minutes to read
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    Summary of AI Search for Next Experience reference

    The AI Search for Next Experience application integrates AI Search capabilities into the Unified Navigation search field, enhancing search functionality within the ServiceNow platform. It includes essential plugins, indexed source definitions, system properties, search profiles, and configurations necessary for optimal performance.

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    Key Features

    • Plugins: The main plugin, AI Search for Next Experience (snaisearchglobal), provides system and search configuration settings.
    • Indexed Sources: Defines sources for various ServiceNow tables, such as incidents, requests, and changes.
    • System Properties: The glide.ui.polaris.aisready property enables or disables AI Search for the Unified Navigation search.
    • Search Profiles: Configurations that manage search experience settings, including stop word and synonym dictionaries.
    • Search Application Configurations: Controls display and refinement settings for search results, such as navigation tabs and auto-complete suggestions.
    • Entity View Action Mapper (EVAM): Configurations and templates for Genius Results, managing how search results are presented.

    Key Outcomes

    Implementing AI Search for Next Experience enhances search efficiency by providing tailored results, improving user experience, and enabling advanced search capabilities. Customers can expect streamlined search processes, customizable search settings, and integrated Genius Results for better engagement with search outcomes.

    Reference information for the AI Search for Next Experience application.

    Plugins installed with AI Search for Next Experience

    Plugin Description
    AI Search for Next Experience (sn_aisearch_global)
    Includes system and search configuration settings required to enable AI Search as the search engine for the Unified Navigation search field in Next Experience.
    • Search profile: Now Experience Search Configuration
    • Search application configuration: [AIS] Now Experience Search Configuration

    To learn more about search profiles and search application configurations, see Search profiles in AI Search and Search application configurations.
    AI Search Index Sources (com.glide.ais.index_sources)
    Includes indexed source definitions for ServiceNow AI Platform® tables beyond those provided with AI Search:
    • Catalog Task [sc_task]
    • Change [change_request]
    • Change Task [change_task]
    • Company [core_company]
    • Group [sys_user_group]
    • Incident [incident]
    • Location [cmn_location]
    • Problem [problem]
    • Request [sc_request]
    • Requested Item [sc_req_item]

    For more details on indexed sources, see Indexed sources in AI Search.

    System properties installed with AI Search for Next Experience

    System property Description
    glide.ui.polaris.ais_ready
    Option to enable AI Search as the search engine for the Unified Navigation search field in Next Experience.
    • Type: true | false
    • Default value: false
    • Supported values:
      • true: The system uses AI Search as the search engine for the Unified Navigation search field in Next Experience.
      • false: The system uses Zing indexing and text search as the search engine for the Unified Navigation search field in Next Experience.
    • Location: System Property [sys_properties] table

    Search profiles installed with AI Search for Next Experience

    Search profile Description
    Next Experience Search Configuration
    Contains search experience settings for AI Search for Next Experience:
    • Search sources
    • Stop word dictionaries
    • Synonym dictionaries
    • Typo handling dictionaries
    • Result improvement rules
    • Genius Results

    For details on configuring these settings, see Search profiles in AI Search.

    • Application scope: AI Search For Next Experience
    • Location: All > AI Search > Search Experience > Search Profiles

    Search application configurations installed with AI Search for Next Experience

    Search application configuration Description
    [AIS] Next Experience Search Configuration
    Contains search result display and refinement settings for AI Search for Next Experience:
    • Navigation tabs
    • Facets
    • Auto-complete suggestions
    • Search scripted post-processors
    • Search result sort options

    For details on configuring these settings, see Search application configurations.

    • Application scope: AI Search For Next Experience
    • Location: All > AI Search > Search Experience > Search Applications
    Note:
    If you install AI Search for Next Experience 3.x on a San Diego instance and then upgrade to Tokyo or a later release, an informational message appears when you view the search application configuration record, pointing out that search-based auto-complete suggestion types aren't enabled for global search. To enable these auto-complete suggestion types for global search, see Enable search-based auto-complete suggestions in AI Search for Next Experience.

    Entity View Action Mapper (EVAM) configurations installed with AI Search for Next Experience

    Configuration Description
    AI Search Global | Catalog Genius Results
    Contains view configuration settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Catalog Item Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    AI Search Global | Q&A Genius Result
    Contains view configuration settings for the Q&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Q&A Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    AI Search Global | User Genius Results
    Contains view configuration settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see People Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with AI Search for Next Experience

    Template Description
    AI Search Global | Catalog Genius Results Template
    Contains component, static value, field mapping, and action mapping settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Catalog Item Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    AI Search Global | Q&A Genius Result Template
    Contains component, static value, field mapping, and action mapping settings for the Q&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Q&A Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    AI Search Global | User Genius Results Template
    Contains component, static value, field mapping, and action mapping settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see People Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with AI Search for Next Experience

    To view the complete list of components installed with AI Search for Next Experience, follow the steps described in Find components installed with an application. The application's package name is AI Search For Next Experience.