Clear facet filters when selecting a new navigation tab

  • Release version: Washingtondc
  • Updated July 16, 2025
  • 1 minute to read

    • Specify whether AI Search applications should preserve existing facet filters when you select a new navigation tab.

    Before you begin

    Role required: admin

    About this task

    By default, AI Search preserves your facet filters when you select a new navigation tab. As an example, suppose that you narrow your search results by selecting the Email field value from the KB Category facet displayed on the All navigation tab. If you then select the Knowledge navigation tab, the KB Category facet retains your Email selection and still filters your search results accordingly.

    Administrators can override this default behavior by setting the value of the glide.ais.facets.cross_tab_persistence system property. When this system property value is set to false, selecting a new navigation tab removes all facet filters. In the preceding example, selecting the Knowledge navigation tab would remove your KB Category facet filter.

    This option is global and applies to all AI Search applications on your instance.
    Note:
    If an existing facet filter cannot be applied to search results from a selected navigation tab, AI Search ignores the facet filter. This behavior only occurs in search applications where you've disabled search result counts. For more details on search result counts, see Display search result counts on the results page for a search application.

    Procedure

    1. Navigate to the System Property [sys_properties] table's list view.
      1. Select All.
      2. In the Filter field, enter sys_properties.list.
      3. Press Enter.
    2. Open the record for the glide.ais.facets.cross_tab_persistence system property.
    3. Enter the system property value according to the behavior that you want:
      • To preserve existing facet filters when a new navigation tab is selected, set the system property value to true.
      • To remove all facet filters when a new navigation tab is selected, set the system property value to false.
      The default property value is true.
    4. Select Update.

    Result

    All AI Search applications preserve or discard existing facet filters when a new navigation tab is selected.