Search profiles in AI Search
Summarize
Summary of Search Profiles Administer the ServiceNow AI Platform
Search profiles in the ServiceNow AI Platform enable administrators to customize the search experience by defining unique settings for each application. By configuring synonyms, stop words, typo handling, Genius Results, and result improvement rules, you can enhance the search capabilities for your users.
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Key Features
- Search Sources: Link multiple sources to a search profile, allowing precise control over searchable content.
- Synonyms: Create dictionaries of equivalent terms to improve recall and provide a natural search experience.
- Stop Words: Define common terms to be excluded from queries, enhancing precision and relevancy.
- Typo Handling: Configure auto-correction for misspelled terms based on indexed content.
- Genius Results: Analyze search intent and display the most relevant answers as actionable cards.
- Result Improvement Rules: Set up configurable triggers to modify search results based on specified criteria.
Key Outcomes
By utilizing search profiles effectively, administrators can:
- Publish and activate tailored search settings for enhanced user experiences.
- Ensure search queries yield relevant and precise results, improving user satisfaction.
- Adapt search results dynamically based on user context, such as location or device type.
Remember to publish any changes to make them operational in linked search applications. The state of each search profile—New, Draft, or Published—helps in managing the progress of your configurations.
AI Search stores search experience settings in search profiles. Define a search profile for each unique search experience that you want to offer users in a ServiceNow AI Platform® application. Create and populate synonym and stop word dictionaries. Configure typo handling dictionary settings. Define Genius Results and result improvement rules.
A search profile contains settings that determine how AI Search generates search results for a given search. The search application's configuration specifies which search profile to use, and also determines how the generated results are displayed to users. To learn about search application configuration display settings, see Search application configurations.
The following table describes the search experience settings that you can configure in a search profile.
| Setting | Description |
|---|---|
| Search sources | Link one or more search sources to a search profile. Search sources give administrators precise control over the searchable content available to users. |
| Synonyms | Define language-specific dictionaries of terms that AI Search treats as equivalent in search queries. Synonyms improve search recall and provide a more natural search experience for users. |
| Stop words | Define language-specific dictionaries of common terms for AI Search to remove from search queries. Stop words improve search precision and result relevancy by discarding irrelevant matches. |
| Typo handling | Configure settings for derivation of auto-correction terms from search source indexed content. AI Search replaces misspelled search query terms with auto-correction terms. |
| Genius Results | Analyze search query intent and display the best answers as Genius Result answer cards. Genius Results enable users to act directly on their search results. |
| Result improvement rules | Define rules with configurable triggers to modify search results for specific search queries. Result improvement rules enable administrators to boost, block, or promote records in a search query's result set. |
Publishing search profile settings
- The set of synonym and stop word dictionaries linked to the search profile
- Settings, blocked terms, and derived auto-correction terms for typo handling dictionaries linked to the search profile
- Result improvement rules and actions defined in the search profile
- New: The search profile has never been published.
- Draft: The search profile is saved with unpublished changes.
- Published: The search profile is saved with all changes published.
In the list, search profiles with the New state display an alert triangle icon (
). An informational message notifies you to publish these search profiles.