Components installed with Now Assist in AI Search

  • Release version: Washingtondc
  • Updated June 10, 2025
  • 2 minutes to read
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    Summary of Components Installed with Now Assist in AI Search

    The Now Assist in AI Search application enhances the ServiceNow AI Platform by installing several key system components, including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates. These components are essential for optimizing AI search capabilities and managing query results effectively.

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    Key Features

    • Scheduled Jobs:
      • Update Semantic Cache: This job populates the second-level Q&A Genius Results cache with the most frequent queries and purges unpinned entries not used in the last seven days. Administrators can pin results to prevent purging.
    • Entity View Action Mapper (EVAM) Configurations:
      • AI Search Global - Now Assist Q&A Genius Result: Configuration settings for global search.
      • Now Assist Q&A Genius Result: Configuration settings for search applications.
      • Taxonomy - Now Assist Q&A Genius Result: Configuration settings for Content Taxonomy.
      • Virtual Agent - Now Assist Q&A Genius Result: Configuration settings for integration with Virtual Agent.
    • EVAM Templates:
      • AI Search Global - Now Assist Q&A Genius Result Template: Contains settings for global search configuration.
      • Now Assist Q&A Genius Result Template: Settings for Service Portal integration.
      • Virtual Agent - Now Assist Q&A Genius Result Template: Settings for Virtual Agent integration.

    Key Outcomes

    With the installation of Now Assist in AI Search components, ServiceNow customers can expect improved management of search results, enhanced query handling, and streamlined configuration settings across various applications, including the Virtual Agent and Service Portal. This facilitates a more efficient and effective search experience for end-users.

    The Now Assist in AI Search application installs new system components including scheduled jobs and Entity View Action Mapping (EVAM) configurations and templates.

    Scheduled jobs installed with Now Assist in AI Search

    Scheduled job Description

    Update Semantic Cache
    • Populate the second-level Now Assist Q&A Genius Results cache with results for the most frequently submitted queries found in the Search Event [sys_search_event] search signal table. For more information on this table, see Search signal tables.
    • Purge all unpinned entries in the Now Assist Q&A Genius Results second-level cache that have not been used in the past seven days. Search administrators can pin results in the second-level cache table to prevent them from being purged. For more details on this procedure, see Pin cached answers for Now Assist Q&A Genius Results.

    Entity View Action Mapper (EVAM) configurations installed with Now Assist in AI Search

    Configuration Description
    AI Search Global - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in a search application.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Taxonomy - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Content Taxonomy.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    Virtual Agent - Now Assist Q&A Genius Result Contains the view configuration settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with Now Assist in AI Search

    Template Description
    AI Search Global - Now Assist Q&A Genius Result Template
    Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in AI Search for Next Experience global search.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Now Assist Q&A Genius Result Template
    Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Service Portal.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    Virtual Agent - Now Assist Q&A Genius Result Template
    Contains the component, static value, field-mapping, and action-mapping settings for the Now Assist Q&A Genius Result configuration in Virtual Agent.
    • Application scope: Now Assist in AI Search
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with Now Assist in AI Search

    To view the complete list of components installed with Now Assist in AI Search, follow the steps in Find components installed with an application. The application's package name is Now Assist in AI Search.