AI Search for Next Experience default navigation tabs for global search

  • Release version: Washingtondc
  • Updated March 20, 2024
  • 2 minutes to read
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    Summary of AI Search for Next Experience Default Navigation Tabs for Global Search

    The AI Search for Next Experience feature in ServiceNow enhances global search capabilities by providing default navigation tabs that categorize search results based on linked search sources. This functionality streamlines the search experience, allowing users to easily navigate through various categories of information.

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    Key Features

    • All: Displays global search results from all linked sources.
    • Incidents: Results from the Incidents search source, linked to the Incident table.
    • Change Requests: Results from the Change Requests search source, linked to the Change Request table.
    • Change Tasks: Results from the Change Tasks search source, linked to the Change Task table.
    • Problems: Results from the Problems search source, linked to the Problem table.
    • Requests: Results from the Requests search source, linked to the Request table.
    • Catalog Tasks: Results from the Catalog Tasks search source, linked to the Catalog Task table.
    • Users: Results from the Users search source, linked to the User table.
    • Requested Items: Results from the Requested Items search source, linked to the Requested Item table.
    • Groups: Results from the Groups search source, linked to the Group table.
    • Knowledge: Results from the Knowledge search source, linked to the Knowledge table.
    • Catalog Items: Results from the Catalog Items search source, linked to the Catalog Item table.
    • Companies: Results from the Companies search source, linked to the Company table.

    Key Outcomes

    By activating AI Search for Next Experience, users benefit from a structured and efficient way to retrieve information across various domains. The ability to customize search sources and configure navigation tab labels further enhances the relevance and usability of search results, making it easier for users to find the information they need quickly and effectively.

    List of navigation tabs that appear by default in AI Search for Next Experience global search results.

    When you activate AI Search for Next Experience, global search results display in navigation tabs. Each navigation tab represents a search source that's linked to the Next Experience Search Configuration search profile. This search profile is the one used by the [AIS] Next Experience Search Configuration search application.

    The following table lists the navigation tabs that appear by default when you activate AI Search for Next Experience.

    Navigation tab Description
    All Global search results from all search sources linked to the Next Experience Search Configuration search profile.
    Incidents Global search results from the Tasks - Incidents search source.
    • Indexed source: Incident
    • Source table: Incident [incident]
    Incident [incident]
    Change Requests Global search results from the Tasks - Change Requests search source.
    • Indexed source: Change
    • Source table: Change Request [change_request]
    Change Tasks Global search results from the Tasks - Change Tasks search source.
    • Indexed source: Change Task
    • Source table: Change Task [change_task]
    Problems Global search results from the Tasks - Problems search source.
    • Indexed source: Problem
    • Source table: Problem [problem]
    Requests Global search results from the Tasks - Requests search source.
    • Indexed source: Request
    • Source table: Request [sc_request]
    Catalog Tasks Global search results from the Tasks - Catalog Tasks search source.
    • Indexed source: Catalog Task
    • Source table: Catalog Task [sc_task]
    Users Global search results from the People - Users search source.
    • Indexed source: User table
    • Source table: User [sys_user]
    Requested Items Global search results from the Tasks - Requested Items search source.
    • Indexed source: Requested Item
    • Source table: Requested Item [sc_req_item]
    Groups Global search results from the People - Groups search source.
    • Indexed source: Group
    • Source table: Group [sys_user_group]
    Knowledge Global search results from the Knowledge & Catalog - Knowledge search source.
    • Indexed source: Knowledge Table
    • Source table: Knowledge [kb_knowledge]
    Catalog Items Global search results from the Knowledge & Catalog - Catalog Items search source.
    • Indexed source: Catalog Item Table
    • Source table: Catalog Item [sc_cat_item]
    Companies Global search results from the People - Companies search source.
    • Indexed source: Company
    • Source table: Company [core_company]

    You can change the search sources linked to the Next Experience Search Configuration search profile. To learn more about creating search sources and linking them to search profiles, see Search sources in AI Search.

    For details on configuring labels and display order for navigation tabs, see Configure navigation tabs in an AI Search application configuration.