Admin Center overview

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Admin Center Overview

    The Admin Center in ServiceNow provides administrators with centralized control over their instance, allowing easy access to platform capabilities, applications, and customizable dashboards. The Admin Home page serves as the primary interface for managing administrative tasks efficiently.

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    Key Features

    • Adoption Blueprints: Lists recommended applications and features to achieve business goals, available by default from the Tokyo upgrade.
    • Now Assist Admin: Offers quick access to configure and monitor Now Assist features and skills.
    • Application Manager: Enables installation, updates, and management of licensed applications, available by default from the Vancouver upgrade.
    • Security Center: Helps maintain the security of ServiceNow deployments, available by default from Vancouver.
    • Subscription Management: Allows proactive management and monitoring of subscription usage, with both legacy and new versions available on Vancouver instances.
    • Configuration Hub: Provides detailed insights on selected applications, tracking changes and customizations on a single screen, available by default from Vancouver patch 2 and above.

    Key Outcomes

    By utilizing the Admin Center, ServiceNow customers can efficiently manage their administrative tasks, enhance security, and optimize application usage, leading to improved operational efficiency and strategic business outcomes.

    Admin Center gives a centralized control of the instance to the admins with easy access to the platform capabilities, applications, and configurable admin dashboards.

    The first stop experience within Admin Center is the Admin Home page. It helps you manage and track all your administrative work within a single page experience. You can prioritize your work based on the instance data. See Admin Home for more information about Admin Home features.

    Admin Center offers easy access to a number of key applications administrators need. You can access these applications directly from the Admin menu on the Admin Home page.
    • Adoption Blueprints: Adoption Blueprints lists the available applications and features that are recommended to achieve business goals. You can target the strategic business improvements with a set of apps and features. See Adoption blueprints for more information.
      Note:
      Adoption Blueprints platform feature is available by default with instance upgrade to Tokyo and above.
    • Now Assist Admin: The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist features and skills. See Now Assist Admin console for more information.
    • Application Manager: As an admin, you have the ability to install, update, and manage licensed applications and plugins on your instance using the Application Manager application. See Application Manager for more information.
      Note:
      Application Manager store application is available by default with the instance upgrade of Vancouver and above.
    • Security Center: Use the Security Center application to help your organization maintain the security of your ServiceNow deployments. See Security Center for more information.
      Note:
      Security Center is available by default from the Vancouver release and above with the instance upgrade. For the previous releases, you can install it from the ServiceNow store.
    • Subscription Management: Proactively manage your subscriptions and monitor subscription usage on your instances using the Subscription Management application. See Subscription Management for more information.
      Note:
      The legacy version Subscription Management is available by default with the Vancouver release. You can install the new version of Subscription Management on your Vancouver instance from the ServiceNow® Store. You can also have both the legacy and new version on your Vancouver instance.
    • Configuration Hub: Access and zoom in all the relevant details related to the selected application(s) using the Configuration Hub application. You can also track and view delta changes, over-allocated licenses, and customizations on a single screen. See Configuration Hub for more details.
      Note:
      Configuration Hub store application is available by default with instance upgrade of Vancouver patch 2 and above.
    You can also access the Admin Experience Product Hub on the ServiceNow Communityfor additional resources about Admin Center and the applications.