View task SLAs on the Contractor Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the work order SLA timeline in the Field Service Contractor Portal to make sure you complete your task within the SLA time period.

    Before you begin

    Role required: wm_ext_agent and wm_ext_manager

    About this task

    You cannot create and edit SLAs or delete them from work order tasks using the Field Service Contractor Portal. For more information, see Manage a work order SLA.

    Procedure

    1. Navigate to All > Field Service Contractor Portal > Homepage
    2. Click My Lists > My Tasks > All Tasks.
    3. Open a work order task from the list.
    4. Click the Task SLA related list in the Work Order Task form.
    5. From the Task SLAs list, open an SLA Definition and review the details.
      The SLA report details includes the progress of the task SLA over the lifetime of the task.