Respond to a request on Field Service Marketplace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Respond to or decline requests on Field Service Marketplace.

    Before you begin

    Role required: sn_mktplace_core.mktplace_fulfiller

    Ensure that the Field Service Marketplace plugin is active. For more information, see Activate Field Service Marketplace.

    Fulfilling requests on Field Service Marketplace is only available via the Mobile experience. This requires the Field Service Contractor for mobile plugin (com.snc.fsm_ext_mobile).

    Procedure

    1. Navigate to Marketplace.
    2. On a pending response, choose from the following:
      Note:
      Selection options vary depending on the requestor's configuration.
      OptionDescription
      Respond Enables you to respond with time estimates, cost estimates, or other notes and comments. The requestor may award the task to you.
      Accept Accepts the request. The requestor may award the task to you.
      Decline Declines the request. The request is removed from your pending responses.

    Result

    After responding or accepting, the requestor decides who to award the task to. If declined, the request is removed from the pending responses.

    What to do next

    Wait for the request window to close. If you want to withdraw from the request, see Withdraw from a request on Field Service Marketplace.