Configuring Intraday schedule automation
Intraday schedule automation updates agents schedules to maximize productivity during their shift.
Configuration overview
- Activate intra-day schedule automation
Administrators must activate the intra-day schedule automation plugin before changing any values.
- Copy intraday schedule automation flows
Copy the intra-day schedule automation flows and change only the copies. This practice ensures that you can copy the originals again if something happens to the versions you configure.
- (Optional) Change the value for agents being considered early or late
Update the value that triggers a notification to the dispatcher indicating whether an agent is early or late.
- (Optional) Change the time that determines whether an agent has acted
Update the value that determines whether an agent has acted.
- (Optional) Delete a flow
If you do not need a flow installed with intra-day schedule automation, you can delete it.
- Activate a flow
Activate the flows when you want to add the configurations to your instance.