Enter incidental expenses directly from a work order task on a mobile device

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create and track incidental expenses that arise during the execution of a work order task through the Field Service Contractor for mobile application.

    Before you begin

    Role required: wm_ext_agent or wm_ext_manager

    About this task

    Incidental expenses are expenses related to work orders that arise during the execution of a task or are otherwise related to the task, such as vendor or mileage costs, but are not standard predicted expenses such as part requirements.

    You can create incidental expenses for a work order task at any point during the task life cycle.

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the My work navigation tab, tap Today's tasks.
    3. Open a work order task from the list.
    4. On the Details tab, tap the More actions (More actions icon) icon.
    5. Tap the Log incidental function.
    6. On the form, fill in the fields.
      Table 1. Log incidentals form
      Field Description
      Type The type of the incidental expense, such as Mileage, Car Rental, or Vendor Cost.
      Cost Total cost of the incidental expense.
      Description Helpful information about the incidental expense.
      State Status of the expense, such as Pending or Incurred.
      Attachment Option to include any supporting attachments.
    7. Tap Submit.

    Result

    The incidental is created and can be accessed from a work order Related tab or My incidental navigation tab.

    The system generates an expense line for the incidental expense if the following conditions are met:
    • The state is Incurred
    • The type is not None
    • The cost is greater than zero
    If any of the conditions change, the expense line is deleted.