Configure user groups for dispatchers in Dispatcher Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable dispatchers to be a member of different user groups so they can efficiently manage agents.

    About this task

    Dispatch groups must be added to a dispatcher’s user record so they can see members of the user group. This also allows the dispatcher to see the assignment groups that are part of that user group in Dispatcher Workspace.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Security > Users and Groups > Users.
    2. Select a user who is a dispatcher.
    3. Select the Groups tab.
    4. Select Edit.
    5. Select the Dispatch Group that you want the dispatcher to be a part of.
    6. Select the Add icon add icon.
    7. Optional: Repeat steps five and six until all Dispatch Groups are added.
    8. Select Save.