Sign on closed work order tasks on a mobile device

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customers can digitally sign and confirm work order tasks that are closed with the Closed Complete or Closed Incomplete state.

    Before you begin

    Role required: wm_ext_agent or wm_ext_manager

    About this task

    When a work order is closed, you are notified with a link to the work order. Open the work order to request a signature from the customer.
    Note:
    The work order closes only when all its related work order tasks are closed.

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the My work navigation tab, tap Recently Closed Tasks.
    3. Tap the work order task from the list that is in the Closed Complete or Closed Incomplete state.
    4. Tap the Parent work order number in the work order task form.
    5. Tap Sign & confirm to capture the customer signature.
    6. Sign the closed work order.
      • To enter your name, click Type signature.
      • To sign your name, click Draw signature.
    7. Optional: Tap Preview Work Summary to review the task details and generate a signed PDF summary.
      The PDF summary captures the details of the task along with the responses submitted in the smart assessment questionnaire and the score. You can view the PDF summary in the activity stream. For more information, see Enable PDF summaries at work order task level.
    8. Click Accept and Confirm.