Plan your schedule

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View tasks to be executed as well as your personal events on a particular day to plan your schedule for that day. Add events for yourself and display your availability to team members.

    Before you begin

    Role required: wm_agent or wm_dispatcher

    About this task

    You can view your personal events and the schedule for all active tasks assigned to you from the current date. You can also view tasks that have been closed within the last seven days.

    The task list displays the following information for each work order task:
    • The short description of the work order.
    • The work order task number.
    • Scheduled start time and end time when the work order task must be executed.

    Procedure

    1. Open the ServiceNow Agent application.
    2. Tap My Work.
    3. Open the My Schedule applet.
    4. Select a date on the calendar.
      Your personal events and the work order tasks that must be executed for that day displays below the calendar.
    5. Select a task to view all details for that task.
    6. Add or edit a personal event.
      1. Tap the more actions ( More actions icon) icon and select Create Event.
      2. Fill in the following fields:
        Field Description
        Name Name of the event.
        Type Type of schedule entry.
        Show as Display the event on the schedule as one of the following:
        • Busy
        • Free
        • Tentative
        • On call
        Start time Start date and time for this event.
        End time End date and time for this event.
        Repeats Frequency of the repeated event.
        Available options:
        • None
        • Daily
        • Every Weekday (Mon - Fri)
        • Every Weekend (Sat, Sun)
        • Every Mon, Wed, Fri
        • Every Tue Thu
      3. Click Submit.