Track or add work order task information on a mobile device

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View activities related to your work order task through the Field Service Contractor for mobile application. You can also add documents, images, or work notes to the work order task record.

    Before you begin

    Role required: wm_ext_agent or wm_ext_manager

    About this task

    The Activity Stream screen tracks and shows all the information related to a work order task since it was created. Each time you pause or resume work on the task, a timestamp is captured in the activity stream and the actual time you worked on the task is automatically calculated.

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. Tap My work.
    3. Tap Today's tasks.
    4. Open the work order task.
    5. On the work order task form, tap Activity Stream.
    6. View the work order task activities.
    7. Optional: Add a document, image, or comment.
      Item to be addedActions
      Attach a document
      1. Tap the document icon (Document icon.).
      2. Select a document to add to your work order task.
      Add an image
      1. Tap the image icon (Image icon.)
      2. Select an image to upload.
      Add a photo
      1. Tap the camera icon (Camera icon.).
      2. Capture the image to include in your work order task.
      Add a comment Enter the comment in the Add comment field