Cancel a work order

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Cancel a work order if the work is no longer necessary or if it is a duplicate of another work order.

    Before you begin

    Role required: Work orders can be canceled by users with different roles during specific states in the work order life cycle.

    About this task

    When you cancel a work order, all associated work order tasks are also canceled.

    Work orders and work order tasks cannot be canceled while in Closed Complete or Closed Incomplete state.

    Work orders and work order tasks can be canceled by users with these roles:
    Table 1. User roles
    Role Description
    Initiator Can cancel a work order, which automatically cancels all associated work order tasks.
    Qualifier Can cancel work orders and work order tasks.
    Dispatcher Can cancel work orders and work order tasks.
    Agent Can cancel work order tasks assigned to them.
    Field Service Management Administrator Can cancel any active work order or work order task at any time.

    Procedure

    1. Navigate to All > Field Service > All Work Orders.
    2. Click the work order.
    3. In the Work notes field, enter a reason for canceling the work order.
      A reason is required for canceling work orders. If you do not provide a reason, an error message prompts you to enter one in the Work notes field.
    4. Click Cancel.