As a manager, you can reassign a work order task to an agent through the Field Service Contractor for mobile application.
Before you begin
Role required: wm_ext_manager
Procedure
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Access your instance using the ServiceNow Agent mobile application.
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On the My work navigation tab, open a work order task in one of the following ways:
- Tap the Open task screen
- Tap the My group tasks screen.
- Tap the Today's tasks screen.
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Review the work order task.
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On the work order task, tap the more actions (
) icon.
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Tap the Reassign task function.
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Tap Assigned to.
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Select an agent from the Assigned to list.
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Tap Submit.
Note: If the contractor agent is unavailable, the following message appears: The agent is unavailable during scheduled time. Please select another agent or reschedule the time.
Result
The work order task is reassigned to a contractor agent.