Create work orders for a selected asset on a mobile device

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a work order for an asset through the Field Service Contractor for mobile application.

    Before you begin

    Role required: wm_ext_agent or wm_ext_manager

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the My work navigation tab, tap Asset Lookup.
    3. View the asset record using one of the following option.
      • Tap the barcode icon and scan the asset.
      • Enter the asset code in Asset Tag.
    4. Tap the asset record and do one of the following actions.
      OptionDescription
      To create a work order for this asset
      1. Tap Create Work Order.
      2. Tap Short description.
      3. Enter a short description for the work order and click Done.
      4. Click Submit.

      The work order is created for the selected asset.

    Result

    A work order is created for a selected asset or review the related work history.