Close a complete work order task on a mobile device

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Close work order tasks to complete a task for which the issue is fixed or resolved through the Field Service Contractor for mobile application.

    Before you begin

    Role required: wm_ext_agent

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the My work navigation tab, tap Today's tasks.
    3. Open a work order task that is already in progress.
    4. Tap Close Complete.
    5. Enter the notes describing the closure in the Closure Notes field.
      The Closure Notes information is copied to the Activity Stream tab in a work order task form.
    6. Optional: Automatically create a work order task to follow up on any pending work from the current work order task by enabling the Create a Follow-up Task option.
      The new work order task will be assigned to your group.
    7. Tap Submit.

      Confirmation messages are displayed depending on whether you enabled the Create a Follow-up Task option.

      • If you have not enabled the option, the confirmation message Task closed successfully is displayed.
      • If you have enabled the option, the message You have 2 messages is displayed. Tapping View on the message displays the success confirmation message and a message providing the number of the follow-on task that was created.

    Result

    The task is closed. If you created a follow-up work order task, you can access it by navigating to My work > My group tasks.