Source parts in Dispatcher Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Source parts from your preferred stockrooms or assignment groups to complete the work order task promptly.

    Before you begin

    Role required: wm_dispatcher

    Confirm that the part you’re sourcing isn’t requested before.

    About this task

    Parts sourcing is a process of reserving and obtaining parts described in a part requirement record. You can source the necessary parts to complete the work order task.

    Procedure

    1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
    2. Select Dispatcher Workspace.
    3. Select the work order task for which you want to source the parts from the task panel.
    4. Select the Part Requirements tab and view a list of required parts for the task.
    5. Select the part that you want to source.
      Note:
      The Source Part option is enabled only if you select a part that is not previously sourced or marked false as requested.
    6. Select Source Part.
    7. On the form, fill in the appropriate option based on the desired sourcing criteria.
    Table 1. Source Part form
    Option Description
    To stockroom Location of the stockroom where the item is to be shipped.

    This field is auto-populated with a default personal stockroom location of the agent.
    Stockroom selection criteria Choice of a stockroom from where you want to source the part. For example, preferred stockrooms, all stockrooms, and assignment group stockrooms.
    Search radius Radius in selected distance unit (miles or kilometers).
    The stockroom locations appear in the Source part form and as cards in the map screen.
    Note:
    Only stockrooms that have the specified part are included in the list.
    1. Optional: If there are no stockrooms available that match the selected search criteria, you can change the sourcing criteria or select Place a part request to source the part from assignment groups or other stockrooms.
      • A part request (REQ) is created for the specified part requirement with the state as Pending Approval and the part request line with the state as Requested.
      • A temporary part request (RITM) record is created for the requested parts and sent to your agents as a mobile notification.
    2. Select a stockroom from the list of available stockrooms.
    3. Enter the total quantity of the parts required to complete the task in the Reserve quantity field.
    4. Select Submit.

    Result

    The transfer order and transfer order line is created for the sourced part.

    What to do next

    Complete the transfer orders: If the agent sources parts from other stockrooms or assignment groups, a transfer order line is created automatically. You can then complete the transfer order, confirming the parts are moved to the designated location.