Show map overlays in Dispatcher Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View real‑time traffic and other map overlays in Dispatcher Workspace to assess conditions that may affect technician travel.

    Before you begin

    Role required: wm_dispatcher

    Procedure

    1. Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
    2. Select Dispatcher workspace.
    3. Select Schedule > Map.
    4. Choose from the following options.
      OptionResult
      Traffic Displays real‑time traffic conditions on the map.
      Agent markers Displays agent locations on the map.
      Task markers Displays task locations on the map.
      Event markers Displays event locations on the map.
      Note:
      Event markers are only available if Workforce Optimization for Field Service is enabled.
      map overlay options