View work order and appointment details as a customer

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View a list of appointments for the current user on the Customer or the Consumer Service Portal and select an appointment to view the work order details.

    Before you begin

    Role required: appointment_booking_user

    Procedure

    1. Log in to the Customer or Consumer Service Portal.
    2. In the portal header, click Support > Appointments to display the Appointment Listing page.
    3. Click Upcoming to view a list of upcoming appointments.
    4. Click an upcoming appointment to view the details on the associated work order.
      If necessary, use the Appointment field to reschedule or cancel the appointment.