Troubleshoot a scheduled job through Application Insights

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Identify a scheduled job that is causing slow performance or running more often than necessary through the Scheduled Jobs table.

    Vorbereitungen

    Role required: sn_app_insights.admin or admin

    Starting with the Zurich release, Application Insights is no longer deployed, enhanced, or supported. It is recommended to evaluate the Monitoring instance health with Instance Observer product available with the ServiceNow Impact packages. Work with your Account team to review Impact packages.

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Prozedur

    1. Navigate to All > Application Insights > Application Insights > Scheduled Jobs.
    2. Identify potential performance issues by viewing the executed script includes in the Scheduled Jobs table.
      • Focus on a 1-day, 7-day, or 30-day period by selecting a day range.
      • Identify long-running jobs by sorting on the Average processing duration in range column.
      • Find out which jobs are running the most often by sorting on the Run count in range column.
      • Identify jobs with the most errors by sorting on the Error count in range column.
    3. Investigate a potential issue by selecting a scheduled job.
      The Processing Duration detail graph shows the scheduled job's average execution time and its 1-day moving average.
    4. View the performance for the scheduled job over time by analyzing the Processing Duration detail graph.

      Processing duration detail graph

      Determine whether the job is running unexpectedly, running during business hours, or running during peak usage time periods.

    5. View the job's details and schedule to determine what improvements you can make by selecting View Record.
      • Change the job's schedule if the job is running too often or during times of peak usage.
      • Determine the best time to run a scheduled job by looking for periods of low user activity on the Logged in Users graph on the Session Info tab.
      • Review the scheduled script or report and determine whether it can be optimized or removed.
    6. Select Update.
    7. Check the performance of the scheduled job over time by viewing the Processing Duration detail graph.
    8. Continue making adjustments to the schedule or job details until the average processing duration improves.