Modify the Glide durations format

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • To convert fields that are displayed in milliseconds (such as 'Resolution Time' on the Incident table) to a duration format (Months/Days/Hours/Seconds), populate the attribute field on the dictionary with: format=glide_duration.

    Now the value is displayed as a duration in lists and can be utilized in the Configure Calculations functions. This may be useful to illustrate ITIL KPIs such as Mean Time To Repair.

    Abbildung : 1. Field dictionary
    Results in list:
    Abbildung : 2. Results in list