Create a push message

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Before you create a push notification, create the push message with the actual message content for the notification.

    Vorbereitungen

    The Push notification plugin must be active. The plugin is active by default.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    The push message and notification must be for the same table.

    Prozedur

    1. Navigate to All > System Notification > Push > Push Messages and select New.
    2. Fill out the fields on the form (see table).
    3. Select Submit.
      Tabelle : 1. Push Notification Message form fields
      Field Description
      Name Enter a descriptive name for the message.
      Push App Select the ServiceNow mobile application.
      Push Message Content Select the JSON content to be included in the push notification payload.

      For example, you can specify predefined button pairs (Yes/No, Approve/Reject, Accept/Decline) as part of the push message content.
      Message Enter the message. You can add variables just as you would for other notifications. Any message you enter here overrides the message in the notification.
      Related list
      Push Message Attribute Values Optional. Select the attributes that apply to this notification. For details, see Create an attribute value or action for a push message.

    Nächste Maßnahme

    Set up the push notification that contains the message created or update an existing push notification to use the push message.