Create a notification using a push message

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Email administrators can create a notification that specifically sends a push notification.

    Vorbereitungen

    Configure the push message before performing these steps.

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    You can associate a push message with a standard notification. A push message specifies the text the system sends as part of the push notification to the mobile device.

    Prozedur

    1. Navigate to All > System Notification > Create Push Notification.
    2. Fill out the notification form as necessary (see Create an email notification for descriptions of the form fields.
    3. Select the What it will contain tab.
    4. Next to Push Messages, select the lock icon and select a push message.
      Hinweis:
      The push message and notification must be for the same table.
    5. Select Submit.

      If the notification fails, the user is not notified. If the message fails to send because it exceeds the maximum payload, the instance logs the failure in the System Log.

    Nächste Maßnahme

    Add the push notification to the Push Defaults Registrations table so that the push notification is listed in the notification preferences for users. Users can then select which notifications they want to receive for the ServiceNow mobile app.