Configure search resource context properties

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure the properties to limit the search to a specific catalog or knowledge base. For example, if you want to limit the knowledge search to an IT knowledge base or a service catalog search to software service catalog, you can configure the properties.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    The following procedure uses Incident Deflection as an example.

    Prozedur

    1. Navigate to All > Contextual Search > Search Contexts.
    2. Open the Incident Deflection record.
    3. View the Resource Configurations related list.
      Resource Configurations related list on Search Context form.
      In the Resource Configurations related list, edit a resource configuration record to view the properties of the search resource.
      The knowledge record displays the following knowledge resource configuration properties:
      Tabelle : 1. Knowledge resource configuration properties
      Property Description
      Condition Conditions to specify one or more knowledge bases to search.
      Exclude pinned articles Pinned article is a knowledge article. This property helps to decide whether to exclude pinned articles from knowledge base search or not.
      The catalog record displays the following catalog resource configuration properties:
      Tabelle : 2. Catalog resource configuration properties
      Property Description
      Catalog name A catalog name to search the catalog items.
      Search operator Value of the operator is used in the Zing search engine to instruct how to combine the AND and OR conditions when parsing the search string. The integration of the search strings helps to score the displayed results. The value can only be one of the following values:
      • IR_AND_OR_QUERY (the default): Display results with exact matches of all terms if the number of results is greater than the value of the glide.ts.query.and_or_limit property (default 0) or the (overriding) value of the table custom attribute text_search_and_or_limit (when added). Otherwise display results with any matches of any terms.
      • IR_AND_QUERY: Display results with exact matches of all terms only.
      • IR_OR_QUERY: Display results with any matches of any terms.
    4. To edit the value of any property, click the property name and in the Search Resource Context Property form, update the Value field to true or false.
      Search resource context property
    5. Click Update.