Build a search provider for your instance

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • ServiceNow Search Providers allow you search and our Forums from the IE and Firefox search bar.

    Warum und wann dieser Vorgang ausgeführt wird

    In Firefox 3.x you can also assign a keyword to each Search Provider and access them from the address bar. For example, assign w to the wiki search provider and you can search the wiki for Business Rules by typing: w business rules in the address bar.

    Abbildung : 1. Search Bar

    Prozedur

    1. Create an opensearch description document. You can review the OpenSearch standards for details on additional attributes of this document such as including an icon. 
      <?xml version="1.0" encoding="UTF-8"?>
<OpenSearchDescription xmlns="http://a9.com/-/spec/opensearch/1.1/">
	<ShortName>Demo Search</ShortName>
	<Description>Demo Search provider</Description>
	<InputEncoding>UTF-8</InputEncoding>
	<Url type="text/html" template="https://www.service-now.com/demo/nav_to.do?
	uri=incident_list.do?sysparm_query=active%3Dtrue^123TEXTQUERY321%3D{searchTerms}"/>
	</OpenSearchDescription>
    2. Save the file to a web server with xml extension. The method used to install doesn't allow local file calls.
    3. Create a simple html page to install the provider. 
      <a href="javascript:window.external.AddSearchProvider('http://yourServer/yourFile.xml');
" title="MySearch" name="ServiceNow Custom Search">Add ServiceNow Custom Search Provider</a>

      You could try running the JavaScript command from the browser location box instead of using the html file. This works with FF not IE.