External content security for AI Search
AI Search preserves user and group security access permissions specified for documents indexed from external sources. You can control access to external content search results by mapping these externally defined users and groups to ServiceNow AI Platform® users.
For an overview of AI Search content security, see Content security in AI Search.
Requirements
To use external content security, include the following two steps in your ingestion and indexing process for external documents:
| Step | Description |
|---|---|
| Specify access permissions on each external document fed for ingestion | Access permissions for an external document can allow or deny access to the document globally (for all users), or can include lists of specific externally defined users and groups
who are allowed or denied access to the document. AI Search preserves the external document's security access permissions during indexing.
Additional information:
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| Define user mappings in tables linked to external content indexed sources | A user mapping specifies externally defined user and group aliases for a ServiceNow AI Platform user. Link these user mappings to indexed sources for external content. AI Search uses an indexed source's user mappings in conjunction with indexed records' access permissions to determine ServiceNow AI Platform user access for search results from the indexed source.
Additional information:
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Security implementation for search queries
When a user's search query matches an indexed record created from an external document, AI Search performs these steps:
- Examines the user mappings linked to the record's indexed source and retrieves the set of all externally defined users and groups aliased to the current ServiceNow AI Platform user's account.
- Compares the mapped set of externally defined user and group aliases with the access permissions on the indexed search result record to see whether the ServiceNow AI Platform user should be allowed to view the search result.