All ServiceNow roles
Use this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.
| Product | Roles |
|---|---|
| AWA | AWA manager [awa_manager] AWA integration user [awa_integration_user] AWA agent [awa_agent] AWA administrator [awa_admin] |
| Customer Service Management | Service management partner [sn_esm_partner] Customer [sn_customerservice.customer] Consumer service agent [sn_customerservice.consumer_agent] Service management user admin [sn_esm_user_admin] Customer service manager [sn_customerservice_manager] Service management admin [sn_esm_admin] Consumer [sn_customerservice.consumersn_customerservice.consumer] Service management user [sn_esm_user] Customer service agent [sn_customerservice_agent] Partner administrator [sn_customerservice.partner_admin] Service management partner admin [sn_esm_partner_admin] Role for REST APIs related to CSM web services [csm_ws_integration] Partner [sn_customerservice.partner] Customer case manager [sn_customerservice.customer_case_manager] NoRoleName [No_Role_Name] Service management agent [sn_esm_agent] Customer administrator [sn_customerservice.customer_admin] |
| Document Intelligence | DocIntel Admin [sn_docintel.admin] DocIntel Extraction Agent [sn_docintel.extraction_agent] DocIntel Viewer [sn_docintel.viewer] DocIntel Manager [sn_docintel.manager] DocIntel Creation Agent [sn_docintel.creation_agent] |
| Document Services | Administrator [platform_document_management_admin] |
| Hermes Messaging Service | administrator [hermes_admin] Kafka namespace administrator [kafka_namespace_admin] Kafka administrator [kafka_admin] |
| IDR | administrator [idr_admin] rest [idr_rest] read [idr_read] |
| Knowledge Management | KCS contributor [kcs_contributor] Knowledge administrator [knowledge_admin] Knowledge manager [knowledge_manager] KCS publisher [kcs_publisher] KCS candidate [kcs_candidate] Knowledge domain expert [knowledge_domain_expert] Knowledge group member [knowledge_group_member] Knowledge group manager [knowledge_group_manager] Administrator [admin] Knowledge [knowledge] |
| MetricBase | administrator [clotho_admin] REST put [clotho_rest_put] REST accumulate [clotho_rest_accumulate] plus writer [mbplus_writer] plus reader [mbplus_reader] |
| Predictive Intelligence | ML Labeler [ml_labeler] ML Report User [ml_report_user] ML Admin [ml_admin] |
| Reporting | Group report user [report_group] Report scheduler [report_scheduler] Report description administrator [report_description_admin] Report administrator [report_admin] Global report user [report_global] Report user [report_user] |
| Service Catalog | Administrator [admin] Catalog builder editor [catalog_builder_editor] Catalog editor [catalog_editor] Catalog manager [catalog_manager] Catalog administrator [catalog_admin] |
| Service Portal | administrator [sp_admin] Announcements administrator [announcement_admin] Portal analytics administrator [portal_analytics_admin] Portal analytics viewer [portal_analytics_viewer] |
| Task Intelligence | Task Intelligence Admin [tia_admin] Task Intelligence User [tia_user] Task Intelligence Analyst [tia_analyst] |
| Virtual Agent | Creator [now.assist.creator] Chat analytics administrator [chat_analytics_admin] UI builder administrator [ui_builder_admin] Virtual Agent administrator [virtual_agent_admin] Chat analytics viewer [chat_analytics_viewer] UI builder administrator [ui_builder_admin] Virtual Agent administrator [virtual_agent_admin] Chat analytics administrator [chat_analytics_admin] Chat analytics viewer [chat_analytics_viewer] Issue auto resolution administrator [iar_admin] Automated testing framework designer [atf_test_designer] Administrator [nlu_admin] admin [virtual_agent_admin] [action_designer] External application installation administrator [external_app_install_admin] Self-service manager [sn_ssa_core.self_service_manager] Localization editor [localization_editor] Localization fulfiller [localization_fulfiller] Image administrator [image_admin] Automated Customer Experiences (ACE) user [sn_ace.ace_user] Activity subscriptions administrator [actsub_admin] Conversational Interfaces guided setup administrator [sn_ci_gs_content.ci_guided_setup_admin] Virtual Agent branding [va_branding] Localization requestor [localization_requestor] Virtual Agent branding [va_branding] Search application administrator [search_application_admin] Chat analytics administrator [chat_analytics_admin] administrator [evam_admin] administrator [evam_admin] Localization requestor [localization_requestor] Activity subscriptions administrator [actsub_admin] [action_designer] Chat survey administrator [chat_survey_admin] Flow designer [flow_designer] |