Viewing product subscription details in Subscription Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 7 Minuten Lesedauer

    • View a summary of your subscription allocations, allocation totals over time, and track your custom table entitlements in Subscription Management.

    Key benefits

    • See how a product subscription is measured by viewing the subscription's meter type.
    • Match a product subscription in Subscription Management to your purchase order.
    • View the groups and users that you have added to a subscription.
    • View your entitlements for custom tables, portal visits, or transactions.
    • View the custom tables and applications that you have mapped to a product subscription.
    Abbildung : 1. Subscription details
    Subscription details

    Required ServiceNow AI Platform roles

    The usage_admin, sn_sub_man.admin, or admin role is required to view and edit Subscription Management.

    Accessing subscription details

    View subscription details on the details page by navigating to Admin > Subscription Management or All > Subscription Management > Subscription Management, and selecting a product or a subscription from the list.

    Use cases

    • See how a subscription is measured and the type of entitlement it provides by checking the Meter Type field.
      • Entitlements for users with fulfiller-type access are tracked through a per-user subscription with a Fulfiller User meter type.
      • Entitlements for users who have fewer access rights than fulfiller users are tracked through a per-user subscription with a Business Stakeholder User meter type.
      • Entitlements for users with the now.assist.creator role are tracked through a per-user subscription with a Creator User meter type.
      • The creation and retention of platform objects such as custom tables is tracked through a capacity subscription with a Capacity meter type.

      For more information, see Types of subscriptions in Subscription Management.

    • See how a capacity subscription total is calculated by selecting the Capacity Definition record and viewing the definition details. For more information, see Monitor capacity subscription calculations in Subscription Management.
    • View the groups you have added to a subscription in the Subscribed groups tab. View the total number of users who belong to each group in the Users column.

    • View the total number of active users in the Active users column. The count of active users excludes users who haven't logged in to the instance in the last 365 days, users assigned Web service access only, or users with an empty User ID.

      Only active users count toward the subscription allocation totals that appear throughout Subscription Management.

    • View each active user who belongs to the subscribed groups in the Subscribed users tab. Only active users with allocated subscriptions appear in this list.
    • View each group that has unconfirmed users in the Unconfirmed groups tab. An unconfirmed user is any user who has a measured role for a subscription, but hasn't been added to the subscription via a group yet.
    • View a list of all unconfirmed users for the subscription in the Unconfirmed users tab. The list displays all the unconfirmed users who belong to the unconfirmed groups. You can view each of the measured roles that qualify a user as unconfirmed in the Roles column.
    • Stay in compliance by monitoring your product subscription add-on usage on the Bundled Items tab. Product subscription add-ons can include bundled custom tables, portal visits, and transaction entitlements.
    • Plan for future purchases and keep your subscriptions current by monitoring the start and end dates for each of your product subscriptions in the Purchase History tab.
      Hinweis:
      Multiple entries for the same product might appear if modifications are made to a product.
    • View the Workflow Data Fabric capabilities that are included with a product subscription and their relative token use rate on the Token ratio tab. For more information, see Monitoring Workflow Data Fabric capability usage with Subscription Management.
    • View the Now Assist skills that are included with a product subscription and their relative cost on the Now Assist tab. Learn how usage is calculated for each skill using the values in the Assist multiplier column. For example, a skill with a multiplier of 10 consumes ten assists each time the skill is used on your instance.
    • View the applications that are included with a product subscription on the Subscription applications tab.
      • View application entitlement details, including the application's related plugins and associated roles by selecting an application.
      • View the number of users with access to each application in the Users column. Each user included in the count has been allocated to the subscription and has a measured role that grants them access to the application.

        View the total number of active users in the Active users column. The count of active users excludes those who haven't logged into the instance in the last 365 days, those assigned Web service access only, or those with an empty User ID.

      • Determine which users have access to the application by selecting a count in the Users column. View the highest-level of access each user has in the Access level column. View the user's roles that are associated with that access level in the User roles column.
      • View the measured role types that require entitlement for the application by checking the Entitled role types column. For example, an application with both Fulfiller and Approver role types indicates that users with either fulfiller or approver level-access require subscriptions to use this application.
      • View the role types that don't require entitlement by checking the Unrestricted role types column. For example, if Requester is listed as unrestricted role type, users with requester-level access can access this application without a subscription.
      • Determine whether an application is available to install from the current product subscription by checking the Installation status column.
        Installable
        The application is available to install with this subscription.
        Not installable
        The application is included with this product subscription, but is available for install from a different product subscription.
    • Maximize subscription usage and grant entitlement to the right users by allocating per-user subscriptions. You allocate per-user subscriptions by adding one or more groups to a product subscription. Subscription Management helps you with the allocation process by recommending groups based on their assigned roles. For more information, see Allocate subscriptions in Subscription Management.
      Hinweis:
      To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions is unavailable if you have never used it. Automatic allocation of user-based subscriptions is based on user and group roles.

    Consolidated subscriptions

    When you purchase multiple qualifying subscriptions for certain types of products, such as Integration Hub, those individual subscriptions combine into a single subscription pool. Any usage against that subscription deducts from the common pool.

    • Capacity subscriptions with a common capacity definition are consolidated into one capacity subscription. For example, if you purchased two different Integration Hub subscriptions that are measured using the same capacity definition, they're consolidated into one Integration Hub Pool capacity subscription. Other types of capacity subscriptions with matching definitions are consolidated as well, but aren't labeled as a pool. For any consolidated capacity subscription, you can view the combined products in the Subscription line items tab on the details page.
    • Capacity subscriptions can also consolidate entitlements for secondary line items such as custom tables, transactions, or portal visits from other product subscriptions. For example, if you have two Integration Hub transaction subscriptions combined in a pool, transaction entitlements that are included as a secondary line item from another capacity subscription are added to the pool if the capacity definition matches. In this scenario, three separate entries appear on the Subscription line items tab, one for each product that contributes to the pool.
    • Custom table entitlements that come with per-user subscriptions can also be consolidated under one product subscription. When custom table entitlements are consolidated under one subscription, the total number of custom tables appears in the Purchased column on the Bundled Items tab. The Bundled Items tab only appears on one of the product subscriptions that contributed to the pool of custom tables.
    • Unrestricted User subscriptions aren't consolidated into a single product subscription.

    Reports

    Title Type Source table Description
    Allocation summary Donut Subscription license detail definition [sn_sub_man_st_subscription_license_detail_metric] table View a real-time summary of your subscription allocation. If an allocation is nearing capacity, consider reducing the number of allocated subscriptions or purchasing more subscriptions.
    Account-level allocations Donut Account level entitlements [sn_sub_man_st_account_level_entitlement] table View a summary of Creator Plus allocations across all of your instances. If the account-level allocation is nearing capacity, consider reducing the number of allocated subscriptions or purchasing more subscriptions.
    Allocation history Bar Subscription license detail definition [sn_sub_man_st_subscription_license_detail_metric] table View subscription allocation details over time. Prepare for future purchases or plan for changes according to the allocation trends.
    Custom tables Bar Custom Table Inventory [ua_custom_table_inventory] table View custom table usage over time in subscriptions that include bundled custom tables. Anticipate when to increase custom table entitlements by monitoring usage month-to-month.