Activate the Platform Analytics Solution for Advanced AI Search Management Tools

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Activate the content pack ServiceNow® Store application for the Platform Analytics Solution.

    Vorbereitungen

    The Usage Insights API application from the ServiceNow Store must be activated in your instance.

    Role required: admin

    Prozedur

    1. Navigate to All > System Applications > All Available Applications > Available To Obtain From Store.
    2. Browse for Advanced AI Search Management Tools and verify that you have the necessary valid entitlements.

      You need a Now Support account and permission to request applications for the instances under consideration. The Now Support account and the instance must be part of the same company. For more information, see Install a ServiceNow Product on the ServiceNow Store.

    3. Search for Advanced AI Search Management Tools.
    4. Install the application.

    Ergebnisse

    The following application menus and modules appear in the application navigator:

    Application Application navigator path
    AI Search Profile dashboard AI Search > AI Search Analytics > Search Profile Analytics
    AI Search dashboard AI Search > AI Search Analytics > Search Index Analytics
    Search preview UI AI Search > Preview > Search Preview
    Hinweis:
    Immediately after installation, the AI Search dashboards will be empty. The dashboards may take up to an hour to populate with results.