Activate hybrid search for a search application configuration in AI Search

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Activate the hybrid search mode for a search application configuration that uses AI Search as its search engine. Hybrid search offers improved precision and recall for knowledge article, Catalog Item, external content, and topic retrieval searches.

    Vorbereitungen

    Your ServiceNow AI Platform® instance must have at least Now Assist in AI Search 15 installed.

    Role required: ais_admin

    Warum und wann dieser Vorgang ausgeführt wird

    If you upgraded to Now Assist in AI Search 15 from an earlier release, hybrid search isn't automatically activated in your search application configurations for search applications that use AI Search as their search engine. You can perform this task to manually activate hybrid search in the search application configuration for a search application that uses AI Search as its search engine. Repeat these steps for each application you want to switch to hybrid search for.

    To learn more about the nature and benefits of hybrid search, see Hybrid search in AI Search.

    Prozedur

    1. Navigate to All > AI Search > Search Experience > Search Applications.
    2. Edit the search application configuration record for the search application that you want to activate hybrid search for.
      Hinweis:
      You can only activate hybrid search for search application configurations that use AI Search as their search engine. Search application configurations that use the legacy Zing text indexing and search engine don't support hybrid search.
    3. If you don't see the [[[ Hybrid search ]]] option shown on the Search Application Configuration form, configure the form layout to show it.
      For instructions on configuring the form layout, see Configuring the form layout.
    4. Select the [[[ Hybrid search ]]] option.
    5. Select Update.

    Ergebnisse

    Hybrid search is activated for the selected search application configuration.