Get a free application
Get an app from the ServiceNow Store that's offered at no additional cost to enhance your instance's capabilities.Get an app that's available at no additional cost from the ServiceNow Store when the app has custom terms and conditions or requires provider approval.
Vorbereitungen
You must be logged in to the ServiceNow Store with your Now Support account credentials.
Role required: none
Warum und wann dieser Vorgang ausgeführt wird
- If the application has the "Approval Required" state indicator in the Application Manager, it must be requested through the ServiceNow Store.
- If the application has the "App Terms Not Accepted" state indicator in the Application Manager, it has custom terms and conditions that must be accepted from the ServiceNow Store.
- If a new application version has the "App Terms Not Accepted" indicator in the Application Manager, that version has custom terms and conditions that must be accepted from the ServiceNow Store before the application can be updated.
For more information about application state indicators, see Application state indicators in Application Manager.
Prozedur
Ergebnisse
The application is available for installation within 24 hours. If the application isn't available for installation from the Application Manager within 24 hours, contact Now Support for assistance.
Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account. For information about configuring which email address receives notifications for this application, see Configure ServiceNow Store application notification preferences.
The application is available for installation from the Application Manager within 24 hours. For more information about using the Application Manager, see Application Manager.
If you use the commercial ServiceNow Store, the application is available for installation from the Application Manager within 24 hours. If you use an isolated federal or regional instance of the ServiceNow Store, the application is available within two business days of final approval. For more information about using the Application Manager, see Application Manager.
Confirmation emails for the application and any dependencies that were procured are sent to the email address associated with your ServiceNow Store account.
- Verify that all necessary dependencies have been procured. For more information, see Evaluating version requirements and dependencies.
- Review application state indicators from application's details in the Application Manager. For more information about what each indicator means, see Application state indicators in Application Manager.
- If the previous options don't work, contact Now Support for assistance.
Nächste Maßnahme
Install the app on compatible production or non-production instances using the Application Manager. For more information, see Application Manager.
If you receive the final approval confirmation, but the application isn't available to install within 24 hours, there are likely missing dependencies preventing installation. For more information about dependencies, see Evaluating version requirements and dependencies
Nächste Maßnahme
- If your instance is in a hosted regulated environment, install the app using the Application Manager. For more information, see Install an application or plugin.
- If your instance is in an on-premise environment, download the encrypted app file from your federal or regional instance of the ServiceNow Store and upload the file to your instance. For more information, see Getting apps as an on-premise customer