Use Risk Events Release version: Xanadu Updated August 1, 2024 1 minute to readReport risk events and monitor their workflow to prevent losses in your organization. Configure risk event integrationConfigure risk event integration with other upstream ServiceNow applications. This integration enables all users in an organization to report and track the risk events.Create a risk event response templateAutomatically add approvers, issues, and owners to a risk event based on the conditions defined in the risk event response template.Report risk events from the Service PortalWhen you identify any event that might have a financial or non financial impact on your organization, report it from the ServiceNow, Inc. Service Portal. You can also report any event that has already occurred with a financial or non financial impact.Report a risk event from Employee CenterWhen you identify any event that might have a financial or non financial impact on your organization, report it from the ServiceNow, Inc. Employee Center. You can also report any event that has already occurred with a financial or non financial impact.Report a risk event from an incidentIf risk event integration is configured, users can report risk events from any upstream application such as IT Incidents. This ability to report risk events saves the time of users and helps to prevent losses for organizations.Create a risk event taskA risk event might require associated tasks. Unless these tasks are created and eventually closed, the risk event cannot be closed.Analyze a risk eventAnalyze user-submitted risk events to determine if the risk event is valid and needs further processing.Create a risk event entryCreate a risk event entry to determine the monetary or non-monetary impact of the risk event. A risk event can have multiple risk event entries.Approve a risk eventA user with the sn_risk.manager role must approve a valid risk event. If any risk approver rejects the event, the state of the risk event changes to rejected.Close a risk eventClose a risk event to complete the risk events life cycle. A user with the sn_risk.manager role must close the risk event after verifying that all associated open issues and remedial tasks are closed.Reopen a closed risk eventReopen closed risk events to identify and address overlooked or underestimated risks, updating existing risk events instead of creating another risk event.Add a risk event cause to the cause libraryA cause library is a centralized library of the possible causes that can lead to a risk event. Adding causes helps to identify the reason for a risk event and prevent future events.Add a risk event consequence to the consequence libraryA consequences library is a centralized library of the possible consequences of a risk event.Set up GRC Virtual Agent to report risk eventsUse a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist the user in completing a task.
Use Risk Events Release version: Xanadu Updated August 1, 2024 1 minute to readReport risk events and monitor their workflow to prevent losses in your organization. Configure risk event integrationConfigure risk event integration with other upstream ServiceNow applications. This integration enables all users in an organization to report and track the risk events.Create a risk event response templateAutomatically add approvers, issues, and owners to a risk event based on the conditions defined in the risk event response template.Report risk events from the Service PortalWhen you identify any event that might have a financial or non financial impact on your organization, report it from the ServiceNow, Inc. Service Portal. You can also report any event that has already occurred with a financial or non financial impact.Report a risk event from Employee CenterWhen you identify any event that might have a financial or non financial impact on your organization, report it from the ServiceNow, Inc. Employee Center. You can also report any event that has already occurred with a financial or non financial impact.Report a risk event from an incidentIf risk event integration is configured, users can report risk events from any upstream application such as IT Incidents. This ability to report risk events saves the time of users and helps to prevent losses for organizations.Create a risk event taskA risk event might require associated tasks. Unless these tasks are created and eventually closed, the risk event cannot be closed.Analyze a risk eventAnalyze user-submitted risk events to determine if the risk event is valid and needs further processing.Create a risk event entryCreate a risk event entry to determine the monetary or non-monetary impact of the risk event. A risk event can have multiple risk event entries.Approve a risk eventA user with the sn_risk.manager role must approve a valid risk event. If any risk approver rejects the event, the state of the risk event changes to rejected.Close a risk eventClose a risk event to complete the risk events life cycle. A user with the sn_risk.manager role must close the risk event after verifying that all associated open issues and remedial tasks are closed.Reopen a closed risk eventReopen closed risk events to identify and address overlooked or underestimated risks, updating existing risk events instead of creating another risk event.Add a risk event cause to the cause libraryA cause library is a centralized library of the possible causes that can lead to a risk event. Adding causes helps to identify the reason for a risk event and prevent future events.Add a risk event consequence to the consequence libraryA consequences library is a centralized library of the possible consequences of a risk event.Set up GRC Virtual Agent to report risk eventsUse a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist the user in completing a task.